# Remote Access disables itself **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [September 16, 2021, 3:40am UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615 "2021-09-16T03:40:26Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![stevensoke](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@stevensoke](https://forums.plex.tv/u/stevensoke)\ **Post date:** [September 16, 2021, 3:40am UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/1 "2021-09-16T03:40:26Z")
Server Version#: 1.24.2.4973 Player Version#: 4.29.2 Like many I am running into the Remote Access “Not available outside your network” issue after connecting for a few minutes. I have tried everything I have found that I understand, including running the Port Forwarding Webtools for Plex to auto setup Static IP. Please help getting me connected so I can justify to myself upgrading to Plex Pro. (I have asked a similar question in the past but I had a different ISP then. I know my connection has to work as I talked a friend into using Plex a couple months ago. His connection stays on and he has the same ISP, Fiber, and Router I have now.) I have a new Win10, i7, 16gb RAM HP Laptop 300MB up and down Fiber connection with PLDT in the Philippines. Router is FiberHome. GPON ONU, model HG6245D Starts out connected as in pic but I have random access on my phone (using 4G LTE sometimes will connect and sometimes won’t, using the same wifi works fine), and changes to “Not available outside your network” until I click to reset the connection. ![Plex Server Screenshot (ip redacted)](https://global.discourse-cdn.com/plex/original/3X/b/b/bb8ba4ba23b59f2fd77483085b6fdc99357ef5ff.jpeg) ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [September 16, 2021, 3:59am UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/2 "2021-09-16T03:59:30Z")
I would try using Google DNS instead of your ISPs [Public DNS  |  Google Developers](https://developers.google.com/speed/public-dns) ---
**Author:** ![stevensoke](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@stevensoke](https://forums.plex.tv/u/stevensoke)\ **Post date:** [September 16, 2021, 6:10am UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/3 "2021-09-16T06:10:49Z")
Thanks, I changed to 8.8.8.8 and 8.8.4.4 and reset my plex server remote access. Same thing happened, showed connected for a few minutes and then ‘Not available outside your network’ ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [September 16, 2021, 6:25am UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/4 "2021-09-16T06:25:21Z")
Then I would probably need to see [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) You can message them to me. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [September 16, 2021, 7:56pm UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/5 "2021-09-16T19:56:13Z")
> [@stevensoke](#): > > including running the Port Forwarding Webtools for Plex to auto setup Static IP Not sure what that is. What does your Port forward rule look like in your router? Your logs indicate there is a time out communicating with your router ---
**Author:** ![stevensoke](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@stevensoke](https://forums.plex.tv/u/stevensoke)\ **Post date:** [September 17, 2021, 6:35am UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/6 "2021-09-17T06:35:24Z")
I found the Port Forwarding program that set my dynamic IP to static at 192.168.1.150. My friend who I referred to Plex and lives 2 miles from me, has the same Fibr ISP plan I do, found it in the Plex Forum. After running it he stays connected. It is possible his installer selected a different option somewhere in the router. That leads me to my problem answering your question. My ISP has set up the router with 2 admin accounts, I currently only have access to the basic admin (password reset, wifi on/off options, parental control, and thats about it). I am trying to contact a service tech to get the ‘super admin’ password so I can see, and change things like the port forwarding rules. I also think my ISP has me under CGNAT - is that anything that can cause problems? Here is the link to the Plex article with the port forwarding/static IP software. > **[Free Software to Setup a Static IP Address](https://portforward.com/help/setup_static_ip_address.htm)** > > Need help with how to setup a static IP? Portforward.com offers free software to automatically setup a static IP address. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [September 17, 2021, 4:45pm UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/7 "2021-09-17T16:45:00Z")
i don’t think that software is going to configure the port forward on your router. it does sound like you will need access to the other admin options if you can’t configure a port forward you may need to try UPnP. So disable the “manually specify port” field in remote access settings > [@stevensoke](#): > > I also think my ISP has me under CGNAT - is that anything that can cause problems? Yes. It essentially causes the same as a doubleNAT ---
**Author:** ![stevensoke](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@stevensoke](https://forums.plex.tv/u/stevensoke)\ **Post date:** [September 17, 2021, 8:31pm UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/8 "2021-09-17T20:31:02Z")
The ISP contact I have said he is only familiar with the connection to my house, but not what happens once it hits the router and suggested I go talk to the office and/or request tech support help. What questions should I ask them to make sure I have the best chance for a good connection from the ISP side? Even though I have a great speedtest something seems wrong. It reports a 3-9ms ping and 300MB+ up and down - however it takes about 10 seconds from clicking ‘go’ to actually starting the test. I never haver experienced that before and am guessing that is causing the timeout you mentioned you saw in the [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) Any idea what can cause that lag? also Super Thanks for all the help you are giving me, I would be totally lost without it. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [September 18, 2021, 12:11am UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/9 "2021-09-18T00:11:26Z")
> [@stevensoke](#): > > Any idea what can cause that lag? It could be because it is trying a port it cannot use. I would try disabling the “manually specify port” field. it is only used if port forwarding is already set up in router. and since it seems you cannot do that disabling it will tell the server to use UPnP ---
**Author:** ![henri\_dumay](https://avatars.discourse-cdn.com/v4/letter/h/8e7dd6/32.png) [@henri\_dumay](https://forums.plex.tv/u/henri_dumay)\ **Post date:** [September 18, 2021, 11:26am UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/10 "2021-09-18T11:26:56Z")
My plex server was very unstable and was never working for sonos. It alternatevely reachable , not reachable, or sending warning like it is no longer secure. It was my second server, the first one was working fine but I created before getting the sonos appliance , and not knowing sonos doesn’t work without internet andport opening. So for a while i had double port opening (through the router from internet provided, and in the main router). So I created new server in the DMZ. and here the problem started. My router had UPnP possibility , so the port was automatically configured in router. I saw it when connecting to create the rule , as the plex server was at this time working apparently fine , I said ok (I am not sure I was happy it creates such thing without asking permission). I finish that and didn’t try Sonos (it was late and other server was not yet shutdown) Next day nothing was working anymore I tried various things, no success. Until I found solution : the name given by plex to the port forwarding rules: “plex media server” was not acceptable by the router causing the port forward to behave hectic. I deleted and created under the name “plex”, solved. It took me time because not being network expert, I have no clue that a port forwarding rule can be partially working , I thought it would binary. ---
**Author:** ![mmalan](https://avatars.discourse-cdn.com/v4/letter/m/5f8ce5/32.png) [@mmalan](https://forums.plex.tv/u/mmalan)\ **Post date:** [October 13, 2021, 12:58am UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/11 "2021-10-13T00:58:21Z")
I am having this same issue. Apparently a certificate change performed by an admin is a fix that is working for a lot of users. How can I get an admin to reset my cert? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [October 13, 2021, 1:40am UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/12 "2021-10-13T01:40:49Z")
@mmalan Please be specific about your issue. I see nothing wrong with your cert. I do see you disabled secure connections which means you cannot access with [https://app.plex.tv](https://app.plex.tv) and need to set all clients to allow insecure connections ---
**Author:** ![mmalan](https://avatars.discourse-cdn.com/v4/letter/m/5f8ce5/32.png) [@mmalan](https://forums.plex.tv/u/mmalan)\ **Post date:** [October 13, 2021, 12:52pm UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/13 "2021-10-13T12:52:07Z")
Thank you so much for following up @BigWheel. Ended up uninstalling Plex and reinstalling, changing secured connections back to preferred and I’m back in business ---
**Author:** ![stevensoke](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@stevensoke](https://forums.plex.tv/u/stevensoke)\ **Post date:** [October 27, 2021, 4:10am UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/14 "2021-10-27T04:10:47Z")
I see that some VPNs (like Nord and CyberGhost) have ‘Dedicated IP’ options. Would using this type of dedicated IP be a solution since my ISP is not cooperating? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 25, 2022, 4:11am UTC](https://forums.plex.tv/t/remote-access-disables-itself/743615/15 "2022-01-25T04:11:34Z")
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