# Remote Access Disconnecting after 4 seconds **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [April 19, 2019, 11:33pm UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173 "2019-04-19T23:33:02Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Celiceo39](https://avatars.discourse-cdn.com/v4/letter/c/7ab992/32.png) [@Celiceo39](https://forums.plex.tv/u/Celiceo39)\ **Post date:** [April 19, 2019, 11:33pm UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/1 "2019-04-19T23:33:02Z")
Server Version#: 1.15.4.919 Player Version#: 3.83.1 April 20th - Hello, I am trying to enable remote access on my Plex Server. After enabling remote access it says it is connected out side my network for approximately 4 seconds and then says that my Server is only visable inside my home network. Funny thing is that none of my devices can see the server either. I have a clean install of the Plex Server. I have verified that my port forwarding is active. I need help. Thank you! ---
**Author:** ![Savantism](https://avatars.discourse-cdn.com/v4/letter/s/a88e4f/32.png) [@Savantism](https://forums.plex.tv/u/Savantism)\ **Post date:** [April 22, 2019, 3:13am UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/2 "2019-04-22T03:13:40Z")
I am having the same issues after latest update Version 1.15.3.876 Remote Access was never a problem prior to that Please fix this ---
**Author:** ![clwill](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/clwill/32/100630_2.png) [@clwill](https://forums.plex.tv/u/clwill)\ **Post date:** [April 22, 2019, 9:28pm UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/3 "2019-04-22T21:28:35Z")
Me too. ---
**Author:** ![Savantism](https://avatars.discourse-cdn.com/v4/letter/s/a88e4f/32.png) [@Savantism](https://forums.plex.tv/u/Savantism)\ **Post date:** [April 26, 2019, 8:42am UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/4 "2019-04-26T08:42:30Z")
Same issue with latest PMS 4.993 Disabled Firewall and still same issue. Windows is updated too Tried various configurations on my router and different ports ---
**Author:** ![GuitarGuy42](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/guitarguy42/32/25477_2.png) [@GuitarGuy42](https://forums.plex.tv/u/GuitarGuy42)\ **Post date:** [April 26, 2019, 5:01pm UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/5 "2019-04-26T17:01:06Z")
I’ve had this issue off and on over the last year or so. It has a different cause every time. Has happened when I haven’t changed anything nor even rebooted the server, and also after a reboot, or after an update of peerblock, or after a windows update, or after sneezing close to the server… This time, I once again changed nothing and did not reboot. It was recently updated to Windows 10 but had been working perfectly (faster than in win7 too) since. No windows updates auto-installed since 4/11, issue started 4/23. Have bypassed my router (plugged straight into MODEM), disabled all firewall in windows, disabled all windows defender features, uninstalled peerblock, tried other ports manually… At my whit’s end. Gonna do a quick install on another box with Ubuntu and if remote works, will flatten OS drive on Plex and migrate it to Ubuntu. If it’s the same, I have to wonder if my ISP is blocking, except I have tried other ports… ---
**Author:** ![clwill](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/clwill/32/100630_2.png) [@clwill](https://forums.plex.tv/u/clwill)\ **Post date:** [April 26, 2019, 5:12pm UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/6 "2019-04-26T17:12:48Z")
> [@Savantism](#): > > Same issue with latest PMS 4.993 > > Disabled Firewall and still same issue. Windows is updated too > > Tried various configurations on my router and different ports Yep, me too. It says “fully accessible” for a few seconds, then says “not accessible”. I have tried every permutation I can think of. I have followed the “[definitive guide](https://forums.plex.tv/t/a-definitive-guide-to-remotely-waking-sleeping-your-plex-windows-10-server-via-remote-access-wol/219282)” and added Windows Firewall rules for virtually every port involved. I’ve turned on and off various port forwarding options in my router, on my VPN, etc. The computer NEVER goes to sleep, so that’s not it. The _best_ I can get is this on for a few seconds, off again behavior. And it works for some use cases (apparently via the Web interface, sometimes via TiVo, never via Roku). Is there a definitive guide to diagnosing the problem? ---
**Author:** ![Trotter999](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trotter999/32/15676_2.png) [@Trotter999](https://forums.plex.tv/u/Trotter999)\ **Post date:** [April 26, 2019, 5:17pm UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/7 "2019-04-26T17:17:29Z")
I’d love a detailed response from the Developers on How Plex decides if you have Remote Access. For the last year, Plex has said that I do not have Remote Access. I upgraded the firmware on my Router and for now it works again, though I have no idea why it works now and did not for the last year. So what is being looked for to make Remote Access work, a detailed response to this from the Plex Developers would be very much appreciated? ---
**Author:** ![GuitarGuy42](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/guitarguy42/32/25477_2.png) [@GuitarGuy42](https://forums.plex.tv/u/GuitarGuy42)\ **Post date:** [April 26, 2019, 6:09pm UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/8 "2019-04-26T18:09:38Z")
Yeah, it’s probably only working on devices that support indirect (relay) connections. ---
**Author:** ![Savantism](https://avatars.discourse-cdn.com/v4/letter/s/a88e4f/32.png) [@Savantism](https://forums.plex.tv/u/Savantism)\ **Post date:** [April 27, 2019, 5:28am UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/9 "2019-04-27T05:28:17Z")
Still not working after firmware upgrade on Router ---
**Author:** ![Skatman88](https://avatars.discourse-cdn.com/v4/letter/s/57b2e6/32.png) [@Skatman88](https://forums.plex.tv/u/Skatman88)\ **Post date:** [April 27, 2019, 12:17pm UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/10 "2019-04-27T12:17:50Z")
I’ve just created a new thread, but I’m experiencing the exact same issues. Nothing wrong with any of my networking equipment as I rebuilt a server to replace an old one, but didn’t change any of the rules etc. and it was working fine before. New server has simply replaced the IP address of the old one. ---
**Author:** ![clwill](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/clwill/32/100630_2.png) [@clwill](https://forums.plex.tv/u/clwill)\ **Post date:** [April 27, 2019, 3:49pm UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/11 "2019-04-27T15:49:54Z")
Well, I’ve just enabled all of the ports [listed in this support guide](https://support.plex.tv/articles/201543147-what-network-ports-do-i-need-to-allow-through-my-firewall/). Still no change in behavior. Says “OK” for a few seconds… then not. ---
**Author:** ![Skatman88](https://avatars.discourse-cdn.com/v4/letter/s/57b2e6/32.png) [@Skatman88](https://forums.plex.tv/u/Skatman88)\ **Post date:** [April 27, 2019, 5:58pm UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/12 "2019-04-27T17:58:48Z")
It’s not anything you’ve done. There are hundreds of people affected by this issue at the moment and Plex have gone radio silent on us. This could be the straw that broke the camels back for me. Will be investigating Emby in more detail. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [April 27, 2019, 6:10pm UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/13 "2019-04-27T18:10:56Z")
Yes there are other forum threads but the issues vary and each long forum topic has many different causes for drop out of remote access. Each case needs to be investigated to try and understand the cause and if there is a common theme So please ensure debug logging is enabled on the server See [https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/) Restart the server to make sure fresh log files are created Then when the issue arises, please take screenshot of server remote access settings screen with show advanced and note down the time and collect the server logs See [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and if using a manually specified port, to provide router settings screenshots of the DHCP Settings (Reservation) and Port forward rule Thanks ---
**Author:** ![Savantism](https://avatars.discourse-cdn.com/v4/letter/s/a88e4f/32.png) [@Savantism](https://forums.plex.tv/u/Savantism)\ **Post date:** [April 28, 2019, 4:08am UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/14 "2019-04-28T04:08:16Z")
[Plex Media Server Logs\_2019-04-28\_12-06-33.zip](https://forums.plex.tv/uploads/default/original/3X/2/4/2494c88a70fbf8839d5f2e52730a99d59525458b.zip) (1.5 MB) ![Capture](https://global.discourse-cdn.com/plex/original/3X/4/5/453c2bdf6d9fe60d16959b02b26c245b336a9404.jpeg) Uploaded verbose logs and screenshot of my default port forwarding 32400. Nothing under Port Triggering. On my router, it says my IP address is 100.80.x.xxx, but whatismyip shows 175.142.xx.xx. Is this a problem ? I called my ISP, and they said we are using a Dynamic Public IP. I tried NoIP DDNS, and still does not help ---
**Author:** ![clwill](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/clwill/32/100630_2.png) [@clwill](https://forums.plex.tv/u/clwill)\ **Post date:** [April 28, 2019, 5:53pm UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/15 "2019-04-28T17:53:34Z")
OK, here you go. Logs & screen shots in the zip. [Plex Logs and Screen Shots.zip](https://global.discourse-cdn.com/plex/original/3X/3/f/3f0f44b778dd322f82eba0ce6d9199596e08d917.zip) (5.5 MB) ---
**Author:** ![Skatman88](https://avatars.discourse-cdn.com/v4/letter/s/57b2e6/32.png) [@Skatman88](https://forums.plex.tv/u/Skatman88)\ **Post date:** [April 29, 2019, 8:17am UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/16 "2019-04-29T08:17:12Z")
Pie-on-face moment for me. I fixed my issue. My old server had two NICs with two IPs. One for management traffic, the other for Plex traffic. I put my management traffic IP into the new server, but the forwarding rules were set up for the old one. I saw this and just assumed it was the same issue without tracing traffic properly. Best, ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [April 29, 2019, 9:58am UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/17 "2019-04-29T09:58:48Z")
> [@Savantism](#): > > On my router, it says my IP address is 100.80.x.xxx, but whatismyip shows 175.142.xx.xx. Is this a problem ? I called my ISP, and they said we are using a Dynamic Public IP Yes This is CGNAT giving Double NAT See the section on CGNAT on this support article [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) Basically we need to make sure there is no Double NAT and you would need to see if your ISP can offer you a dedicated IP address at a reasonable price The connections to the 175.142.xxx.xxx to port 32400 are not getting through - suspect because of the double NAT ```auto Apr 28, 2019 12:06:26.416 [13104] DEBUG - EventSource: Got event [data] '' ``` ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [April 29, 2019, 10:01am UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/18 "2019-04-29T10:01:16Z")
> [@Skatman88](#): > > I fixed my issue. My old server had two NICs with two IPs. One for management traffic, the other for Plex traffic. I put my management traffic IP into the new server, but the forwarding rules were set up for the old one. I saw this and just assumed it was the same issue without tracing traffic properly. thanks for the info. That just shows that remote access problems can be due to many reasons ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [April 29, 2019, 10:23am UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/19 "2019-04-29T10:23:20Z")
> [@clwill](#): > > OK, here you go. Logs & screen shots in the zip. Thank you - The connectivity tests to your public IP and port 20069 are not getting through What security software do you have running? Is the network interface in windows showing as Private Network ? Sometimes windows switches to unidentified or public after windows updates could you add a port rule in the firewall Protocol: tcp local port = 32400 remote port = any remote ip = any Action = allow May be a double NAT issue? Is the wan ip on the router the same as the 107.181.xx.xx IP and being the one you get from [canyouseeme.org](http://canyouseeme.org) ? I tried the IP and port 20069 and I could not reach your server ---
**Author:** ![Savantism](https://avatars.discourse-cdn.com/v4/letter/s/a88e4f/32.png) [@Savantism](https://forums.plex.tv/u/Savantism)\ **Post date:** [April 29, 2019, 12:14pm UTC](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173/20 "2019-04-29T12:14:07Z")
Yeah I tried UPNP as well Emby was able to pickup the server on my UPNP list, but Plex does not. Router on the latest firmware too. Disabled Windows Firewall too. PMS is on the Allowed List. DMZ is enabled on my router for my local IP [Next page](https://forums.plex.tv/t/remote-access-disconnecting-after-4-seconds/402173.md?page=2)