# Remote access does not work anymore since update
**URL:** https://forums.plex.tv/t/remote-access-does-not-work-anymore-since-update/766789
**Category:** Remote Access
**Tags:** server-linux, server-docker
**Created:** [December 28, 2021, 12:22am UTC](https://forums.plex.tv/t/remote-access-does-not-work-anymore-since-update/766789 "2021-12-28T00:22:40Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Plexolog](https://forums.plex.tv/u/Plexolog)
#### Post date: [December 28, 2021, 12:22am UTC](https://forums.plex.tv/t/remote-access-does-not-work-anymore-since-update/766789/1 "2021-12-28T00:22:40Z")
Server Version#: 1.25.2.5319, Plex Pass (Ubuntu Docker)
Player Version#: 4.66.1 (direct access through the web app)
Hi everyone,
My server runs through docker on ubuntu 18.04. Since a couple of weeks, remote access stopped working for me : when I try to enable it, it goes green for a couple seconds then becomes red. Furthermore, I cannot connect directly through my server through the web app: access through app.plex.tv is only limited. I get the following non-verbose messages when trying to set up remote access:
Dec 28, 2021 01:05:22.469 [0x7fd5fce59b38] Warning — NAT: PMP, timed out waiting for response.
Dec 28, 2021 01:05:25.469 [0x7fd5fce59b38] Error — Error issuing curl\_easy\_perform(handle): 28
Can someone please help me with this?
Thank you in advance,
Cheers
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### Author:  [@comradjohnny](https://forums.plex.tv/u/comradjohnny)
#### Post date: [December 28, 2021, 3:29am UTC](https://forums.plex.tv/t/remote-access-does-not-work-anymore-since-update/766789/2 "2021-12-28T03:29:04Z")
I’m having the same issue with Remote Access, says that it’s fully accessible for a few moments and then fails. The only change has been the latest PMS update.
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### Author:  [@GHISLAIN\_Roberge](https://forums.plex.tv/u/GHISLAIN_Roberge)
#### Post date: [December 28, 2021, 7:06am UTC](https://forums.plex.tv/t/remote-access-does-not-work-anymore-since-update/766789/3 "2021-12-28T07:06:56Z")
I have the same exact issue, updated like 5-6 days ago and remote play stopped working, cant even stream to my cell phone. Nothing changed in my home config. i have formated my pc, reset my router, re-installed plex nothing work…
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### Author:  [@Plexolog](https://forums.plex.tv/u/Plexolog)
#### Post date: [December 28, 2021, 9:10am UTC](https://forums.plex.tv/t/remote-access-does-not-work-anymore-since-update/766789/4 "2021-12-28T09:10:11Z")
Does anyone know how to contact the mods? If it’s a broader issue it may need to be adressed
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### Author:  [@GHISLAIN\_Roberge](https://forums.plex.tv/u/GHISLAIN_Roberge)
#### Post date: [December 28, 2021, 8:04pm UTC](https://forums.plex.tv/t/remote-access-does-not-work-anymore-since-update/766789/5 "2021-12-28T20:04:44Z")
Personaly i am about to find another software. have been with plex for almost 10 years now. I never got so many issue until now and no answer.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [March 28, 2022, 8:05pm UTC](https://forums.plex.tv/t/remote-access-does-not-work-anymore-since-update/766789/6 "2022-03-28T20:05:30Z")
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