# Remote access drops

**URL:** <https://forums.plex.tv/t/remote-access-drops/935623>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [January 20, 2026, 7:12pm UTC](https://forums.plex.tv/t/remote-access-drops/935623 "2026-01-20T19:12:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pfur8](https://avatars.discourse-cdn.com/v4/letter/p/bcef8e/32.png) [@pfur8](https://forums.plex.tv/u/pfur8)\
**Post date:** [January 20, 2026, 7:12pm UTC](https://forums.plex.tv/t/remote-access-drops/935623/1 "2026-01-20T19:12:23Z")

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trying to figure out how to correct a problem.  
after plex had the update with the plex passes with friends now paying for plex my sever remote access is having constant drops.  
go to be something on your end.  
ive did power cycles with my hardware and software.  
ive went threw every article for support with no luck.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [January 20, 2026, 8:37pm UTC](https://forums.plex.tv/t/remote-access-drops/935623/2 "2026-01-20T20:37:59Z")

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Given there’s no major outcry about remote access being lost for loads of users and no issue listed on [https://status.plex.tv/](https://status.plex.tv/) – let’s assume there’s an issue with your setup or something that might have been changed by your ISP.  
Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

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There’s also a guide with some more details on how to troubleshoot remote access issues:

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 20, 2026, 8:38pm UTC](https://forums.plex.tv/t/remote-access-drops/935623/3 "2026-04-20T20:38:49Z")

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