# Remote Access Enabled but cannot access outside network **URL:** \ **Category:** Remote Access\ **Tags:** server-mac, server-unraid, plex-web, lg-webos\ **Created:** [January 2, 2026, 3:28pm UTC](https://forums.plex.tv/t/remote-access-enabled-but-cannot-access-outside-network/935049 "2026-01-02T15:28:27Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![suffyg217](https://avatars.discourse-cdn.com/v4/letter/s/7feea3/32.png) [@suffyg217](https://forums.plex.tv/u/suffyg217)\ **Post date:** [January 2, 2026, 3:28pm UTC](https://forums.plex.tv/t/remote-access-enabled-but-cannot-access-outside-network/935049/1 "2026-01-02T15:28:27Z")
Server Version#: Version 1.42.2.10156 Player Version#: \ Hey, I have been bashing my head with having a similar issue. Locally it works perfectly, however when I try access it outside my network Plex says my server is offline. I have a Virgin Media Hub 5 I have done the port forward settings 32400 **Local IP** (My Mac’s IP address) **Local start port** 32400 **Local end port** 32400 **External start port** 32400 **External end port** 32400 **Protocol:** TCP Enabled I have reserved the Ip on DHCP UPNP is Disabled When I click Enable now : remote connection, it shows green and connected ![image](https://global.discourse-cdn.com/plex/original/4X/d/6/a/d6a2e5dcf23dafd84eea75fd6de4b489a45d4cec.jpeg) When I test with canyouseeme - it says connection times out ![image](https://global.discourse-cdn.com/plex/original/4X/0/a/6/0a669311ed9884f59aff7a0b3936744e327e9379.png) I have followed every article correctly What is strange is prior last few days it was working perfectly fine locally and outside my network, not changes made to network settings or anything. With relay on - it defaults to [relay connection](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/), then it works and as you can imagine its terrible - with relay off - server cannot be accessed at all and shows as offline Devices on my local network like my TV LG WebOS Plex App were going through indirect connection but now are going through local connection and still transcoding whereas before it was Direct Streaming perfectly Testing : Local Server : Direct Play works on MacOS Local Connection on LG WebOS Plex App : hit and miss, sometimes it will show as local connection, sometimes it switches to indirect (before it was direct playing) 5G : iPhone - server not found / on WIFI it direct plays perfectly [Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) : [Plex Media Server Logs\_2026-01-02\_15-21-42.zip](https://forums.plex.tv/uploads/short-url/yjowyqF7PScpun3ysalPjTwwRVJ.zip) (2.4 MB) ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [January 2, 2026, 4:58pm UTC](https://forums.plex.tv/t/remote-access-enabled-but-cannot-access-outside-network/935049/2 "2026-01-02T16:58:55Z")
Uncheck Verbose logging and restart your server. Are you using a Pi-Hole or some other network security? Resolving \*.plex.direct seems to be a major issue for most people, using Cloudflare 1.1.1.1 or Google are known to work. DNS-Rebinding: Telling your local DNS-Resolver that \*.plex.direct addresses are ok. General: OS, Browser and apps now need local access permission. ---
**Author:** ![suffyg217](https://avatars.discourse-cdn.com/v4/letter/s/7feea3/32.png) [@suffyg217](https://forums.plex.tv/u/suffyg217)\ **Post date:** [January 2, 2026, 8:43pm UTC](https://forums.plex.tv/t/remote-access-enabled-but-cannot-access-outside-network/935049/3 "2026-01-02T20:43:00Z")
Verbose Is not enabled On Debug, logging is just set to “enabled” I’m not using any other systems, MacMini which is running the server, Ethernet connection directly to router. LG WebOS and MacOS are running okay locally on WIFI. I just can’t see why it’s not working outside my network. ---
**Author:** ![suffyg217](https://avatars.discourse-cdn.com/v4/letter/s/7feea3/32.png) [@suffyg217](https://forums.plex.tv/u/suffyg217)\ **Post date:** [January 2, 2026, 10:27pm UTC](https://forums.plex.tv/t/remote-access-enabled-but-cannot-access-outside-network/935049/4 "2026-01-02T22:27:38Z")
UPDATE : rest the port forward number to the default 32400 and remote connection is now working ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 2, 2026, 10:27pm UTC](https://forums.plex.tv/t/remote-access-enabled-but-cannot-access-outside-network/935049/5 "2026-04-02T22:27:40Z")
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