# Remote access failing **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [August 21, 2026, 5:16am UTC](https://forums.plex.tv/t/remote-access-failing/941973 "2026-08-21T05:16:07Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![aberdeen8](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@aberdeen8](https://forums.plex.tv/u/aberdeen8)\ **Post date:** [August 21, 2026, 5:16am UTC](https://forums.plex.tv/t/remote-access-failing/941973/1 "2026-08-21T05:16:07Z")
Could you take a look if something on your end is an issue for me as well? I have had intermittent issues the past week and remote access has just been completely down for me now the past couple days ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 21, 2026, 6:04am UTC](https://forums.plex.tv/t/remote-access-failing/941973/2 "2026-08-21T06:04:23Z")
@aberdeen8 your server has a certificate that was actually new today so not related to that. Would likely need to see the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) assuming you have done things like restart your server and router and such. You can message them to me if you don’t want to post them here ---
**Author:** ![aberdeen8](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@aberdeen8](https://forums.plex.tv/u/aberdeen8)\ **Post date:** [August 21, 2026, 6:27am UTC](https://forums.plex.tv/t/remote-access-failing/941973/3 "2026-08-21T06:27:28Z")
Will DM them shortly. Thanks! ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 21, 2026, 3:06pm UTC](https://forums.plex.tv/t/remote-access-failing/941973/4 "2026-08-21T15:06:30Z")
So it looks like your server may still be trying to use the old installed cert instead of the new one that was assigned yesterday. In the [plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/) in the Caches folder there is a file called `cert-v2.p12` Stop the server\> delete that file \>then start the server back up There was a user with a similar issue recently that had to delete the entire caches folder and if you do that I would back it up the folder someplace else first before deleting so you can put it back if things go wacky after starting server back up. ( remember to not have server running while doing this) ---
**Author:** ![aberdeen8](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@aberdeen8](https://forums.plex.tv/u/aberdeen8)\ **Post date:** [August 21, 2026, 4:49pm UTC](https://forums.plex.tv/t/remote-access-failing/941973/5 "2026-08-21T16:49:23Z")
I tried both deleting the cert and then deleting the whole cache folder after backing up and the problem still persists. I will dm you logs again. Anything else that I can try? ---
**Author:** ![aberdeen8](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@aberdeen8](https://forums.plex.tv/u/aberdeen8)\ **Post date:** [August 22, 2026, 5:30pm UTC](https://forums.plex.tv/t/remote-access-failing/941973/7 "2026-08-22T17:30:08Z")
I am sure youre busy with other things as well but I just wanted to bump this to see what else might be happening? Ive tried everything and read through numerous forums etc. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 24, 2026, 4:51pm UTC](https://forums.plex.tv/t/remote-access-failing/941973/8 "2026-08-24T16:51:11Z")
Sorry I have not forgotten about this but I am a bit stumped so trying to get some other eyes on it. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 26, 2026, 12:09am UTC](https://forums.plex.tv/t/remote-access-failing/941973/9 "2026-08-26T00:09:35Z")
What do you have set for Client Network? The top option in the Network Settings of server? If not please set it to IPv4 only. (,restart server afterwards) ---
**Author:** ![JohnAlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/johnalex/32/5694_2.png) [@JohnAlex](https://forums.plex.tv/u/JohnAlex)\ **Post date:** [August 26, 2026, 12:31am UTC](https://forums.plex.tv/t/remote-access-failing/941973/10 "2026-08-26T00:31:12Z")
Be aware that Plex has been unstable for a few weeks now. At least Remote Access. Latest issue a few hours ago. > [@Remote Access (again) seems to be problematic](https://forums.plex.tv/t/remote-access-again-seems-to-be-problematic/942115): > > Using the latest PMS - once again remote access has been a bit of a pain for about the last 20 minutes. Playing tracks via Sonos is intermittent, frequently coming up can’t connect to Plex, and then when trying to browse it as a media source getting either “Unable to browse music” or “Unable to connect to the Plex Media Service, Please check your server settings at [plex.tv](http://plex.tv) and make sure remote access is enabled”. It is. The port is forwarded and is working correctly, nothing has changed from th… ---
**Author:** ![kylecurley](https://avatars.discourse-cdn.com/v4/letter/k/b5a626/32.png) [@kylecurley](https://forums.plex.tv/u/kylecurley)\ **Post date:** [September 14, 2026, 8:36pm UTC](https://forums.plex.tv/t/remote-access-failing/941973/11 "2026-09-14T20:36:13Z")
Any issues on your end for me? just got around to switching the server pc over to ethernet instead of wifi and im playing hell trying to get remote access back.