# Remote access failing

**URL:** <https://forums.plex.tv/t/remote-access-failing/941982>\
**Category:** Remote Access\
**Tags:** server-unraid\
**Created:** [August 21, 2026, 5:40pm UTC](https://forums.plex.tv/t/remote-access-failing/941982 "2026-08-21T17:40:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![BalSanghera](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@BalSanghera](https://forums.plex.tv/u/BalSanghera)\
**Post date:** [August 21, 2026, 5:40pm UTC](https://forums.plex.tv/t/remote-access-failing/941982/1 "2026-08-21T17:40:25Z")

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Server Version#: 1.43.3.10896 ([Linuxserver.io](http://Linuxserver.io) version: 1.43.3.10896-cb3ebc72d-ls321)  
Player Version#: 2026.16.0 Android Samsung Galaxy S25 Ultra

Having an issue where if I use mobile data or connect to another wifi outside my home network Plex shows offline mode or no content / no libraries available.

I was on the latest beta, switched back from beta to standard playstore version and same issue. Downloaded older apk from 31 July on APKMirror and that worked.

Have also stopped plex container, removed cert-v2.p12 and started Plex to create a new file. Made no difference.

snippet from one of the logs

```auto
Aug 18, 2026 10:19:36.221 [22593678453560] INFO - Crash Uploader - Session Health - Status: exited StartTime: 1786955365 Duration: 89411 UserId: email.removed@domain.com Version: 1.43.3.10861-07dfddaeb
Aug 18, 2026 10:19:36.221 [22593684789256] DEBUG - [HCl#1] HTTP requesting POST https://o17675.ingest.sentry.io/api/1233455/envelope/?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Aug 18, 2026 10:19:36.298 [22593672330040] DEBUG - [HttpClient/HCl#1] HTTP/2.0 (0.1s) 200 response from POST https://o17675.ingest.sentry.io/api/1233455/envelope/?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Aug 18, 2026 10:19:36.298 [22593684789256] INFO - Successfully reported session health
Aug 18, 2026 10:19:36.298 [22593684789256] INFO - Crash Uploader - Processing Complete.

```

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<div class="post-metadata">

**Author:** ![BalSanghera](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@BalSanghera](https://forums.plex.tv/u/BalSanghera)\
**Post date:** [August 21, 2026, 5:48pm UTC](https://forums.plex.tv/t/remote-access-failing/941982/2 "2026-08-21T17:48:24Z")

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Just tried removing cache folder, letting plex create a new one and that didnt work either.

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<div class="post-metadata">

**Author:** ![BalSanghera](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@BalSanghera](https://forums.plex.tv/u/BalSanghera)\
**Post date:** [August 22, 2026, 6:50pm UTC](https://forums.plex.tv/t/remote-access-failing/941982/3 "2026-08-22T18:50:56Z")

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Do I need a cert reset? I have my logs but don’t want to post here as it as my email address etc visble.

 ![Screenshot_20260822_194637_Plex](https://global.discourse-cdn.com/plex/original/4X/0/b/3/0b3db30dc542a9dd7ed316b56652735cb6bda642.png)

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<div class="post-metadata">

**Author:** ![BalSanghera](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@BalSanghera](https://forums.plex.tv/u/BalSanghera)\
**Post date:** [August 29, 2026, 8:27pm UTC](https://forums.plex.tv/t/remote-access-failing/941982/4 "2026-08-29T20:27:06Z")

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Bump. After being fixed a few days ago. Same issue occurred again