# Remote access failure **URL:** \ **Category:** Plex Media Server\ **Tags:** plex-home, server-mac, playstation\ **Created:** [June 23, 2026, 5:41pm UTC](https://forums.plex.tv/t/remote-access-failure/939941 "2026-06-23T17:41:56Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![s\_l\_brav](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@s\_l\_brav](https://forums.plex.tv/u/s_l_brav)\ **Post date:** [June 23, 2026, 5:41pm UTC](https://forums.plex.tv/t/remote-access-failure/939941/1 "2026-06-23T17:41:57Z")
Server Version#: 1.43.2.10687 Player Version#: N/A When I setup remote access, it works fine and shows as good and then flips back to red. Looking at the logs, I suspect this might be the issue: Jun 23, 2026 10:34:03.335 [0x16d7f7000] DEBUG - [Req#18c91/HCl#6e8] HTTP requesting GET https://my\_public\_IP.a22b7bd5b8c543aba81cf2622d5642b3.plex.direct:32400/identity Jun 23, 2026 10:34:03.345 [0x16df13000] WARN - [HttpClient/HCl#6e8] HTTP error requesting GET https://my\_public\_IP.a22b7bd5b8c543aba81cf2622d5642b3.plex.direct:32400/identity (60, SSL peer certificate or SSH remote key was not OK) (SSL certificate problem: unable to get local issuer certificate) Jun 23, 2026 10:34:03.345 [0x16d7f7000] DEBUG - [Req#18c91] MyPlex: mapping state set to ‘Mapped - Not Published’. Jun 23, 2026 10:34:03.345 [0x16d7f7000] DEBUG - [Req#18c91] MyPlex: sendMapping resetting state - previous mapping state: ‘Mapped - Not Published’. Jun 23, 2026 10:34:03.345 [0x16d7f7000] DEBUG - [Req#18c91] MyPlex: mapping state set to ‘Unknown’. Jun 23, 2026 10:34:03.345 [0x16dd6f000] DEBUG - CERT: incomplete TLS handshake from [::ffff:my\_public\_IP]:49797: tlsv1 alert unknown ca (SSL routines) Jun 23, 2026 10:34:03.349 [0x16d7f7000] DEBUG - [Req#18c91] MyPlex: Sending Server Info to myPlex (user=my\_email.com, ip=198.72.138.172, port=32400) Jun 23, 2026 10:34:03.349 [0x16d7f7000] ERROR - [Req#18c91] [HttpHeader] invalid ‘X-Plex-Device-Name’ header value (my\_device\_name) Note that I did change my device that was functioning as my server from a Windows PC to a Mac. I did a clean install and all I did was migrate my media. As you can see below, when I hit apply or retry for the remote access it does work initially it then it goes back to saying not available. Edit: to add, in addition to trying to get around the potential issue of DNS rebind protection, I changed my router’s DNS entries to point to 8.8.8.8 and 8.8.4.4 and then rebooted it. Still same issue. ![remote_access_works](https://global.discourse-cdn.com/plex/original/4X/a/2/e/a2e0f16bb7ef0ab6ce4863b26994ce780fdfee4b.png) ![remote_access_doesn't_work](https://global.discourse-cdn.com/plex/original/4X/e/a/4/ea49caa41106da4c63709d7e66a9341f9d216de8.png) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [June 24, 2026, 1:35am UTC](https://forums.plex.tv/t/remote-access-failure/939941/2 "2026-06-24T01:35:35Z")
Without a complete set of [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and just your excerpt (which almost never has the needed info) looks like an SSL cert issue. Does the date/time match/is accurate? otherwise post a copy of your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and we can troubleshoot. ---
**Author:** ![s\_l\_brav](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@s\_l\_brav](https://forums.plex.tv/u/s_l_brav)\ **Post date:** [June 24, 2026, 3:25am UTC](https://forums.plex.tv/t/remote-access-failure/939941/3 "2026-06-24T03:25:51Z")
[Plex Media Server Logs\_2026-06-23\_10-35-57.zip](https://forums.plex.tv/uploads/short-url/iFlbk8drerno3YwVojPW9cN2tzF.zip) (4.1 MB) The time would be accurate. I tried to refresh the remote access this morning and then downloaded the logs from my Plex server right after. Here are the logs, hope they help diagnose the issue. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [June 24, 2026, 11:14am UTC](https://forums.plex.tv/t/remote-access-failure/939941/4 "2026-06-24T11:14:43Z")
All I am seeing at a quick glance is the SSL cert issue. I would look up your router’s DNS Rebind protection settings and make sure those are off. Just changing the IP isnt always enough. ---
**Author:** ![s\_l\_brav](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@s\_l\_brav](https://forums.plex.tv/u/s_l_brav)\ **Post date:** [June 24, 2026, 1:30pm UTC](https://forums.plex.tv/t/remote-access-failure/939941/5 "2026-06-24T13:30:50Z")
I have a TP-Link AX1800 for my router and I haven’t figured out how to access / change any DNS rebind settings besides updated the DNS server used to try to bypass it. Any ideas there? ---
**Author:** ![s\_l\_brav](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@s\_l\_brav](https://forums.plex.tv/u/s_l_brav)\ **Post date:** [June 24, 2026, 5:25pm UTC](https://forums.plex.tv/t/remote-access-failure/939941/6 "2026-06-24T17:25:03Z")
Dunno what changed but this morning remote access and the Playstation app now work.