# Remote access has quit working
**URL:** https://forums.plex.tv/t/remote-access-has-quit-working/665093
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [December 13, 2020, 11:22pm UTC](https://forums.plex.tv/t/remote-access-has-quit-working/665093 "2020-12-13T23:22:42Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@hellerbrewing](https://forums.plex.tv/u/hellerbrewing)
#### Post date: [December 13, 2020, 11:22pm UTC](https://forums.plex.tv/t/remote-access-has-quit-working/665093/1 "2020-12-13T23:22:42Z")
Server Version#:1.21.0.3711
Player Version#: multiple
I an no longer access my content off the network. The remote access page on the server says that the connection to the internet is at fault. I can access the web on the server, so it has internet. Yesterday I migrated away from a Ubiquity USG to their UDM-Pro, but my friend told me that my server has been inaccessible since last Tuesday at least. I checked and my IP is still the same as it was and my port forward rules are still intact and correct. I am signed into my account on my server. I ran windows update which involved restarting the machine a few times. I disable Defender Firewall on both public and private networks and that did not fix it either. If someone could help me troubleshoot this I would greatly appreciate it. I am at a loss.
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### Author:  [@chaugh](https://forums.plex.tv/u/chaugh)
#### Post date: [January 3, 2021, 8:50pm UTC](https://forums.plex.tv/t/remote-access-has-quit-working/665093/2 "2021-01-03T20:50:05Z")
I’m running into the same issue and I’m starting to troubleshoot the problem. Did you have any success?
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### Author:  [@hellerbrewing](https://forums.plex.tv/u/hellerbrewing)
#### Post date: [January 3, 2021, 9:19pm UTC](https://forums.plex.tv/t/remote-access-has-quit-working/665093/3 "2021-01-03T21:19:12Z")
It turned out to be an issue with my new router. I was having other issues so I decided to reset to factory defaults and then rebuild my everything from scratch instead of transferring over the settings from the USG. Once I did this it seemed to work fine. I am guessing it was just not handling the port forwarding correctly.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [April 3, 2021, 9:19pm UTC](https://forums.plex.tv/t/remote-access-has-quit-working/665093/4 "2021-04-03T21:19:21Z")
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