# Remote access help **URL:** \ **Category:** Remote Access\ **Tags:** server-synology\ **Created:** [October 12, 2026, 6:42pm UTC](https://forums.plex.tv/t/remote-access-help/944451 "2026-10-12T18:42:45Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Thorin21](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@Thorin21](https://forums.plex.tv/u/Thorin21)\ **Post date:** [October 12, 2026, 6:42pm UTC](https://forums.plex.tv/t/remote-access-help/944451/1 "2026-10-12T18:42:46Z")
Hi Everyone… I’m a complete tech dummy… a buddy set me up, no longer have contact with him and now I’m lost! I have bought a remote pass but it isn’t working outside my network. I have a Rogers 5G router, that I connected a Deco Mesh to. The synology DS216play is plugged into the main deco. UPNP is enabled on the Deco. Operation mode is Wi-Fi Router. I’m wondering if it is the settings on the Rogers Nokia FastMile Gateway 12? I’ve read a bunch of the posts on here and the support documents and I end up going cross-eyed after a couple of lines. Can someone maybe give me some really dumbed down step by step potential fixes? THANKS! ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [October 12, 2026, 6:54pm UTC](https://forums.plex.tv/t/remote-access-help/944451/2 "2026-10-12T18:54:12Z")
> [@Thorin21](#): > > I have a Rogers 5G router, that I connected a Deco Mesh to. If you’re using a 5G router, that almost certainly means they have you in a [CG-NAT configuration](https://en.wikipedia.org/wiki/Carrier-grade_NAT). You don’t need to read that. The long and short of it is that CG-NAT is a [form of double-NAT](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/#toc-3). The long and short of it is that this poses problems for remote access. And while I won’t suggest that it requires “advanced” networking skills to overcome, it does require some knowledge. Have you tried enabling [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/)? You can contact Rogers to see if they can offer you a publicly routable IPv4 address. Or see if they support IPv6… ---
**Author:** ![Thorin21](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@Thorin21](https://forums.plex.tv/u/Thorin21)\ **Post date:** [October 12, 2026, 7:56pm UTC](https://forums.plex.tv/t/remote-access-help/944451/3 "2026-10-12T19:56:25Z")
Thanks… I have not tried [plex relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/). I’ll read up on that and see what happens. Greatly appreciate the swift response and help. Can’t say I hold out much hope of getting anything out of Rogers though!!! 🙂