# Remote Access is broken

**URL:** <https://forums.plex.tv/t/remote-access-is-broken/851298>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [August 23, 2023, 3:39am UTC](https://forums.plex.tv/t/remote-access-is-broken/851298 "2023-08-23T03:39:41Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![cards98](https://avatars.discourse-cdn.com/v4/letter/c/8491ac/32.png) [@cards98](https://forums.plex.tv/u/cards98)\
**Post date:** [August 23, 2023, 3:39am UTC](https://forums.plex.tv/t/remote-access-is-broken/851298/1 "2023-08-23T03:39:41Z")

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Server Version#: 1.32.5.7349  
Player Version#: 4.113.2  
Remote access stopped being accessible over a month ago now. Can view files locally just fine.

Server is assigned a static IP in router settings, and manual port forwarding is enabled

Server version has been updated once since error first happened, but update did not fix the issue.

Weird part is that when I first go into remote access settings, it will say that it’s fully accessible, then after about 5 seconds it updates to not available. If I hit retry it will again say accessible, wait 5, and go back to not available.

Tried uninstalling and reinstalling the media server, did not help.

[Plex Media Server Logs\_2023-08-22\_22-37-05.zip](https://forums.plex.tv/uploads/short-url/62zP6DSHFLKqJkON9LBR9RTJxhi.zip) (2.4 MB)

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [August 23, 2023, 5:54am UTC](https://forums.plex.tv/t/remote-access-is-broken/851298/2 "2023-08-23T05:54:02Z")

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> [@cards98](#):
>
> Weird part is that when I first go into remote access settings, it will say that it’s fully accessible, then after about 5 seconds it updates to not available. If I hit retry it will again say accessible, wait 5, and go back to not available.

Plex is „optimistically“ displaying the remote access status as available while it’s testing the status. That seems to be causing a lot of confusion… long story short: if the status indicator keeps switching from green to red after a few seconds you should assume it wasn’t working to begin with.

Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

# 

There’s also a guide with some more details on how to troubleshoot remote access issues. If those steps don’t lead to a fix, the individual outcomes will be helpful to further investigate.

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 21, 2023, 5:54am UTC](https://forums.plex.tv/t/remote-access-is-broken/851298/3 "2023-11-21T05:54:37Z")

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