# Remote Access is Down **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [November 12, 2026, 10:49pm UTC](https://forums.plex.tv/t/remote-access-is-down/945893 "2026-11-12T22:49:14Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Lucky3058](https://avatars.discourse-cdn.com/v4/letter/l/eb9ed0/32.png) [@Lucky3058](https://forums.plex.tv/u/Lucky3058)\ **Post date:** [November 12, 2026, 10:49pm UTC](https://forums.plex.tv/t/remote-access-is-down/945893/1 "2026-11-12T22:49:14Z")
Server Version#: 1.43.5.11079 Player Version#: Just noticed when I got home from work that remote access is not working. I have verified that the ports specified are open on the router and through the web. It seems to be something on the Plex side of things. ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [November 12, 2026, 10:53pm UTC](https://forums.plex.tv/t/remote-access-is-down/945893/2 "2026-11-12T22:53:58Z")
It shows success via [https://canyouseeme.org/](https://canyouseeme.org/) ? If so, check your server certificate. Go to the cache directory in the plex media server folder in the user local app data folder. Is there a certificate.p12 file? If so, stop/quit plex, rename it certificate.p12.old and start plex back up. It should download cert-v2.p12. See if that helps. ---
**Author:** ![Lucky3058](https://avatars.discourse-cdn.com/v4/letter/l/eb9ed0/32.png) [@Lucky3058](https://forums.plex.tv/u/Lucky3058)\ **Post date:** [November 12, 2026, 11:01pm UTC](https://forums.plex.tv/t/remote-access-is-down/945893/3 "2026-11-12T23:01:06Z")
@veeejay Sorry should have noted I already tried both. It shows success via the site, however stopping/quiting and changing cert doesnt help. ---
**Author:** ![Lucky3058](https://avatars.discourse-cdn.com/v4/letter/l/eb9ed0/32.png) [@Lucky3058](https://forums.plex.tv/u/Lucky3058)\ **Post date:** [November 12, 2026, 11:05pm UTC](https://forums.plex.tv/t/remote-access-is-down/945893/4 "2026-11-12T23:05:19Z")
@veeejay sending you my logs privately. ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [November 12, 2026, 11:24pm UTC](https://forums.plex.tv/t/remote-access-is-down/945893/5 "2026-11-12T23:24:32Z")
Prob best to post them or share with others if they ask…im not great at interpreting them. You can reach `http://:32400/web` (replace 32400 with the port you’re using) What exactly is happening when you try to connect via apps remotely? Just unable to connect or any specific errors? Off network, what happens when you go to [app.plex.tv](http://app.plex.tv) in a browser? I assume you’ve done a full reboot already? ---
**Author:** ![Lucky3058](https://avatars.discourse-cdn.com/v4/letter/l/eb9ed0/32.png) [@Lucky3058](https://forums.plex.tv/u/Lucky3058)\ **Post date:** [November 12, 2026, 11:47pm UTC](https://forums.plex.tv/t/remote-access-is-down/945893/6 "2026-11-12T23:47:40Z")
@veeejay ok posting my logs here. I had someone check who was outside my local network and they could connect fine. Doing a full reboot of my system now. [Plex Media Server Logs\_2026-11-12\_18-04-24.zip](https://forums.plex.tv/uploads/short-url/ovUlNzCzg3aTEQxPx9bX8mOAR3K.zip) (2.2 MB) ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [November 12, 2026, 11:50pm UTC](https://forums.plex.tv/t/remote-access-is-down/945893/7 "2026-11-12T23:50:59Z")
> [@Lucky3058](#): > > I had someone check who was outside my local network and they could connect fine. So if they can connect, what’s the issue? Are you not able to connect when you test? Just that the remote access page is showing it’s not available? ---
**Author:** ![Lucky3058](https://avatars.discourse-cdn.com/v4/letter/l/eb9ed0/32.png) [@Lucky3058](https://forums.plex.tv/u/Lucky3058)\ **Post date:** [November 12, 2026, 11:55pm UTC](https://forums.plex.tv/t/remote-access-is-down/945893/8 "2026-11-12T23:55:54Z")
Earlier I couldn’t connect to it from my mobile network and now I can. However the remote access settings page still shows not available outside your network and test fails. ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [November 12, 2026, 11:59pm UTC](https://forums.plex.tv/t/remote-access-is-down/945893/9 "2026-11-12T23:59:56Z")
When you did the cert refresh was it originally certificate.p12 or was it already cert-v2? If it was certificate.p12, refreshing it and downloading v2 prob fixed the remote access issue, may have just take a bit to kick in. As for the status page, I’ve seen others mention the same in the past, even when connections work. Maybe a different bug. Do you have any region blocking setup on your router/network? You can try to change the port and update your forwarding rule just to see if they refreshes the status on the plex end. ---
**Author:** ![Lucky3058](https://avatars.discourse-cdn.com/v4/letter/l/eb9ed0/32.png) [@Lucky3058](https://forums.plex.tv/u/Lucky3058)\ **Post date:** [November 13, 2026, 12:06am UTC](https://forums.plex.tv/t/remote-access-is-down/945893/10 "2026-11-13T00:06:33Z")
@veeejay it was alread at cert-v2. Tried changing the port forwarding rule earlier too, didnt change. Must be a new bug?! ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [November 13, 2026, 12:13am UTC](https://forums.plex.tv/t/remote-access-is-down/945893/11 "2026-11-13T00:13:30Z")
I’ve seen folks mention that happening in the past, so not a new bug, but maybe something new impacting you, unfortunately. Little things like that always bother me and makes me wanna fix it 😂😵‍💫 No region/country blocking happening on your network? I’ve seen that cause issue with plex properly reporting status via the remote access page. If you have ipv6 available by your isp or on your network, you can disable it in the plex network settings and on your router and reboot plex so plex isn’t trying to report connections over that. If you need ipv6, you can allow port 32400 through the ipv6 firewall so plex is reachable that way, maybe it will help get status green. I don’t have ipv6 so haven’t been able to test it myself since plex officially started supporting it. Since you and others can connect, plex is registering your ip and port properly, but you can confirm via the link below to be sure. You’ll see your public ip and port info listed in the xml. [https://plex.tv/api/resources?includeIPv6=1&includeHttps=1&includeRelay=1&X-Plex-Token=your\_plex\_token](https://plex.tv/api/resources?includeIPv6=1&includeHttps=1&includeRelay=1&X-Plex-Token=your_plex_token) Replace “your\_plex\_token” with your token. Get it by following these steps: [https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/](https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/) ---
**Author:** ![Lucky3058](https://avatars.discourse-cdn.com/v4/letter/l/eb9ed0/32.png) [@Lucky3058](https://forums.plex.tv/u/Lucky3058)\ **Post date:** [November 13, 2026, 12:40am UTC](https://forums.plex.tv/t/remote-access-is-down/945893/12 "2026-11-13T00:40:37Z")
I get Invalid authentication token when trying that. Also changing anything on IPV6 didnt change anything. ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [November 13, 2026, 12:48am UTC](https://forums.plex.tv/t/remote-access-is-down/945893/13 "2026-11-13T00:48:10Z")
> [@Lucky3058](#): > > I get Invalid authentication token when trying that. That’s odd..grabbed the token via the get info link and replaced it at the end of that link? Are you using any 3rd party tools where you may have used the token in the past? Hopefully someone has some other ideas about the status page. At least remote access is working. ---
**Author:** ![Lucky3058](https://avatars.discourse-cdn.com/v4/letter/l/eb9ed0/32.png) [@Lucky3058](https://forums.plex.tv/u/Lucky3058)\ **Post date:** [November 13, 2026, 4:01am UTC](https://forums.plex.tv/t/remote-access-is-down/945893/14 "2026-11-13T04:01:34Z")
Now my remote access is not working again…this is getting weird. [Plex Media Server Logs\_2026-11-13\_00-08-35.zip](https://forums.plex.tv/uploads/short-url/mgK0ZiDXMEWvBMUljzVnDSLpRzc.zip) (3.1 MB)