# Remote access is driving me crazy
**URL:** https://forums.plex.tv/t/remote-access-is-driving-me-crazy/762785
**Category:** Remote Access
**Tags:** server-terramaster
**Created:** [December 7, 2021, 9:13am UTC](https://forums.plex.tv/t/remote-access-is-driving-me-crazy/762785 "2021-12-07T09:13:31Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@WienerVino](https://forums.plex.tv/u/WienerVino)
#### Post date: [December 7, 2021, 9:13am UTC](https://forums.plex.tv/t/remote-access-is-driving-me-crazy/762785/1 "2021-12-07T09:13:31Z")
Server Version#: 1.24.1.4931
_sigh…_ okay let’s see if you guys can help me.
Hi, I got myself a new TerraMaster-server and set up my Plex-library in hope that remote access would work. Of course it didn’t when I just said “enable remote access”, why should it, right? That’d be too easy.
So I studied the Troubleshooting Remote Access page and tried the tips mentioned there:
activated uPnP and reserved the IP-address of the TerraMaster-server. I also wanted to try port-forwarding, but it seems like my router (vodafone station) or my internet rate does not support this feature (something with IPv4/6)?! Tried various ports on [canyouseeme.org](http://canyouseeme.org) but everything times out and I’m not so keen on this networking topic, so I’m kind of at a loss there.
The part that bugs me most about this topic is that sometimes when I turn remote access off and on, it says that remote access is working. 5 minutes later it says again it does not.
And what absolutely blows my mind: even when it says **remote access is not available** , most of the time **it works nevertheless** … then the video-quality is sometimes really awful, but I fear that’s a different topic for another time…
So my questions:
1. Is it possible that my router / internet rate is just not capable of port-forwarding? What do I have to do in order to be able to use port-forwarding?
2. Why does remote access work even though the properties state it shouldn’t?
3. Any other ideas what might be wrong or what I could try?
Any help is highly appreciated. Thank you in advance!
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### Author:  [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [December 7, 2021, 9:26am UTC](https://forums.plex.tv/t/remote-access-is-driving-me-crazy/762785/2 "2021-12-07T09:26:52Z")
> [@WienerVino](#):
>
> even when it says **remote access is not available** , most of the time **it works nevertheless** … then the video-quality is sometimes really awful, but I fear that’s a different topic for another time…
That is relay. [https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/)
> [@WienerVino](#):
>
> I also wanted to try port-forwarding, but it seems like my router (vodafone station) or my internet rate does not support this feature
if you can give a specific model number of router someone else may have vodafone as well. not all routers/ISPs call the setting “port forwarding”
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### Author:  [@WienerVino](https://forums.plex.tv/u/WienerVino)
#### Post date: [December 7, 2021, 10:00am UTC](https://forums.plex.tv/t/remote-access-is-driving-me-crazy/762785/3 "2021-12-07T10:00:41Z")
> [@BigWheel](#):
>
> That is relay
Oh thank you so much! That’d explain the quality results…
> [@BigWheel](#):
>
> if you can give a specific model number of router
I’ve got the vodafone station, model number: TG3442DE
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### Author:  [@WienerVino](https://forums.plex.tv/u/WienerVino)
#### Post date: [December 7, 2021, 8:19pm UTC](https://forums.plex.tv/t/remote-access-is-driving-me-crazy/762785/4 "2021-12-07T20:19:22Z")
Update:
So the problem with Vodafone is indeed my internet rate. I spoke to a service agent that told me my contract only covers Dual-Stack-Lite and therefore does not include the possibility of port forwarding. I gave in and solved the problem by upgrading my contract. At least it’s working now.
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### Author:  [@premikkoci](https://forums.plex.tv/u/premikkoci)
#### Post date: [December 7, 2021, 9:55pm UTC](https://forums.plex.tv/t/remote-access-is-driving-me-crazy/762785/5 "2021-12-07T21:55:24Z")
You should ask Plex why they haven’t fully implemented ipv6 support that would solve ds-lite pain.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [March 7, 2022, 9:55pm UTC](https://forums.plex.tv/t/remote-access-is-driving-me-crazy/762785/6 "2022-03-07T21:55:29Z")
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