# Remote access is enabled, but server cannot be accessed remotely

**URL:** <https://forums.plex.tv/t/remote-access-is-enabled-but-server-cannot-be-accessed-remotely/900460>\
**Category:** Remote Access\
**Tags:** server-linux\
**Created:** [December 31, 2024, 4:41am UTC](https://forums.plex.tv/t/remote-access-is-enabled-but-server-cannot-be-accessed-remotely/900460 "2024-12-31T04:41:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![lachiegriffiths](https://avatars.discourse-cdn.com/v4/letter/l/a4c791/32.png) [@lachiegriffiths](https://forums.plex.tv/u/lachiegriffiths)\
**Post date:** [December 31, 2024, 4:41am UTC](https://forums.plex.tv/t/remote-access-is-enabled-but-server-cannot-be-accessed-remotely/900460/1 "2024-12-31T04:41:02Z")

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Server Version#: 1.41.3.9314  
Player Version#: 1.105.1.257-3bc35ab9  
Currently running the latest version of plex off a raspberry pi, running raspbian. Has been my dedicated server for about a month now.

I had an issue with my databases and did a clean install, following the instructions on the plex site, now it cannot be accessed remotely, the dashboard will not even display stats when not connected to the local network. I have forwaded the ports within my router, set it manually within the plex app and am unsure of what to do next

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [December 31, 2024, 8:19am UTC](https://forums.plex.tv/t/remote-access-is-enabled-but-server-cannot-be-accessed-remotely/900460/2 "2024-12-31T08:19:02Z")

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Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

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There’s also a guide with some more details on how to troubleshoot remote access issues, e.g. how to verify a port forward.

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 31, 2025, 8:19am UTC](https://forums.plex.tv/t/remote-access-is-enabled-but-server-cannot-be-accessed-remotely/900460/3 "2025-03-31T08:19:24Z")

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