# Remote access is not working **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [November 28, 2020, 4:40pm UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842 "2020-11-28T16:40:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Robske](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@Robske](https://forums.plex.tv/u/Robske)\ **Post date:** [November 28, 2020, 4:40pm UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/1 "2020-11-28T16:40:35Z")
Server Version#: Version 4.43.4 So as i’ve seen multiple post’s on people’s server’s remote getting disabled, mine doesn’t get connected at all It does change it’s indicator to connected for about 10 seconds, but if i refresh the tab or switch between 2 different tabs in the menu, it sets it to not accessible. I’ve tried all i could see, the port forwarding, the upnp (which did detect the server on default ports, but not the manually assigned one) I have run out of things to try. Does anyone know a fix ? ![Plex.PNG](https://global.discourse-cdn.com/plex/original/3X/8/c/8ca29824e6afc5899d6fdd4f6899925fe8f77e4e.jpeg) ---
**Author:** ![nydave69](https://avatars.discourse-cdn.com/v4/letter/n/fbc32d/32.png) [@nydave69](https://forums.plex.tv/u/nydave69)\ **Post date:** [November 28, 2020, 5:43pm UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/2 "2020-11-28T17:43:05Z")
Check the support docs , The manual port you chose should be above 32400 ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [November 28, 2020, 6:44pm UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/3 "2020-11-28T18:44:50Z")
There’s no hard requirement that it be \> 32400. I’ve always used a port below 32400. That said, I agree that it’s worth trying a higher port. 1920 isn’t a classic “low port”, but ISPs have a bad habit of blocking “lower” ports. How is port forwarding currently configured? Can you share your router’s current configuration? I would stop Plex, wait a minute, start Plex, wait 5 minutes, and gather and share the logs here, please. ---
**Author:** ![nydave69](https://avatars.discourse-cdn.com/v4/letter/n/fbc32d/32.png) [@nydave69](https://forums.plex.tv/u/nydave69)\ **Post date:** [November 28, 2020, 8:25pm UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/4 "2020-11-28T20:25:22Z")
> [@Volts](#): > > There’s no hard requirement that it be \> 32400. I’ve always used a port below 32400. Correct, but the recommendation in the support docs; ### Forward the Port in the Router In order to forward a port for Plex Media Server, you’ll need three main pieces of information: 1. **WAN/External Port** : Port 32400 (TCP) is default, but you can generally use any available port in the 20,000 to 50,000 range. 2. **LAN/Internal Port** : This will _always_ be 32400. 3. **IP Address** : The local IP Address of the computer running the Plex Media Server. This is what you did above. ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [November 28, 2020, 8:27pm UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/5 "2020-11-28T20:27:35Z")
Yeah - agreed - I think that’s a good suggested range. My experience with ISPs blocking is that it’s most likely to be “ports below 1000” (often), “ports below 10000” (sometimes), and “stuff they’re aware of, like :80, :443, :32400” (randomly). ---
**Author:** ![nydave69](https://avatars.discourse-cdn.com/v4/letter/n/fbc32d/32.png) [@nydave69](https://forums.plex.tv/u/nydave69)\ **Post date:** [November 28, 2020, 8:33pm UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/6 "2020-11-28T20:33:46Z")
> [@Volts](#): > > My experience with ISPs blocking is that it’s most likely to be “ports below 1000” (often), “ports below 10000” (sometimes), and “stuff they’re aware of, like :80, :443, :32400” (randomly). Not only that but a lot of lower number ports are assigned… The range of port numbers from 1024 to 49151 (210 to 214 + 215 − 1) are the [registered ports](https://en.wikipedia.org/wiki/Registered_port). They are assigned by [IANA](https://en.wikipedia.org/wiki/Internet_Assigned_Numbers_Authority) for specific service upon application by a requesting entity.[[1]](https://en.wikipedia.org/wiki/List_of_TCP_and_UDP_port_numbers#cite_note-IANA-1) On most systems, registered ports can be used without superuser privileges. > **[List of TCP and UDP port numbers](https://en.wikipedia.org/wiki/List_of_TCP_and_UDP_port_numbers)** > > This is a list of TCP and UDP port numbers used by protocols for operation of network applications. > The Transmission Control Protocol (TCP) and the User Datagram Protocol (UDP) only need one port for duplex, bidirectional traffic. They usually use port numbers that match the services of the corresponding TCP or UDP implementation, if they exist. > The Internet Assigned Numbers Authority (IANA) is responsible for maintaining the official assignments of port numbers for specific uses. However, man... ---
**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\ **Post date:** [November 28, 2020, 8:35pm UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/7 "2020-11-28T20:35:35Z")
As per Support article: ![Screen Shot 2020-11-29 at 6.34.10 am](https://global.discourse-cdn.com/plex/original/3X/f/0/f0688eab00295e8e86bab22c95e166909a8287a8.png) [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/?utm\_campaign=Plex%20Apps&utm\_medium=Plex%20Web&utm\_source=Plex%20Apps](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/?utm_campaign=Plex%20Apps&utm_medium=Plex%20Web&utm_source=Plex%20Apps) ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [November 28, 2020, 8:41pm UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/8 "2020-11-28T20:41:47Z")
The registered ports don’t matter, not really. It’s just about being “polite” when you’re developing a service so people know the defaults, and so there isn’t overlap between applications. But there’s nothing that requires or enforces ports to be registered, or that :80 can only be used for HTTP or :32400 must be used for Plex. When ISPs block ports it’s either to prevent specific known abuse, or to prevent people from running servers. ---
**Author:** ![Robske](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@Robske](https://forums.plex.tv/u/Robske)\ **Post date:** [November 29, 2020, 12:56am UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/9 "2020-11-29T00:56:22Z")
I had it way above before, thats the last thing i tried and the port number came to me when the monitor was booting 😂 sorry ---
**Author:** ![Robske](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@Robske](https://forums.plex.tv/u/Robske)\ **Post date:** [November 29, 2020, 1:37am UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/10 "2020-11-29T01:37:34Z")
I’ve tried that, front back and center, with manually assigning the port number both above and below the reccomended settings (20k - 50K for ext), used the automated port assignment (which was in the 16k series) Assigned a port forward (Virtual server TP-Link calls it) The UPNP feature is on, i’ve toggled it on and off as suggested but to no avail (though it did pick it up at some point, but it still did not function) I do have a network switch in the middle, but its unmanaged so shouldn’t be an issue, the router still is in charge. ---
**Author:** ![Robske](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@Robske](https://forums.plex.tv/u/Robske)\ **Post date:** [November 29, 2020, 1:49am UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/11 "2020-11-29T01:49:00Z")
It’ so frustrating, because it used to work pretty well before, without me changing a thing, with a way weirder network layout Right now there’s nothing really messing with the network And before i had a PiHole for my phone and TV, networked cameras, 2 raspi servers, different server, lighting controller, so on and so forth I’ve included the pictures of my settings in plex and router (i’ve also changed / used the manual config and auto assign) ![1.PNG](https://global.discourse-cdn.com/plex/original/3X/f/b/fbf205c060b5bc6bfc9e74f3f7b96f2053796336.jpeg) ![2.PNG](https://global.discourse-cdn.com/plex/original/3X/8/7/87bac6e1a67a2b19e2b8dc1ab05f360c08fad048.jpeg) ![3](https://global.discourse-cdn.com/plex/original/3X/2/a/2a4aacb7a681e2d4fff155215db962f09193e7b3.png) ![4](https://global.discourse-cdn.com/plex/original/3X/b/3/b3e073d07cc99923d32fe2cee0e4db67fc77a73e.png) ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [November 29, 2020, 2:06am UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/12 "2020-11-29T02:06:43Z")
I have both internal and external ports set to 32400 in my router port forwarding. Even though my Plex config, like yours, shows a different external port. From the Plex support article: - **WAN/External Port** : Port 32400 (TCP) is default, but you can generally use any available port in the 20,000 to 50,000 range. - **LAN/Internal Port** : This will _always_ be 32400. ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [November 29, 2020, 2:06am UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/13 "2020-11-29T02:06:56Z")
Have you checked access via [https://canyouseeme.org](https://canyouseeme.org)? Does the “Your IP” address displayed there match the Public address you see in Plex? ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [November 29, 2020, 2:13am UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/14 "2020-11-29T02:13:29Z")
@Dan_Bev I’m curious which port is actually working and active for you. Same question - what do you see from [canyouseeme.org](http://canyouseeme.org)? On some devices static port mapping takes precedence. On other devices UPnP will win. ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [November 29, 2020, 2:49am UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/15 "2020-11-29T02:49:16Z")
Plex is showing 29049 as my Public port. Canyouseeme shows both 32400 and 29049 as open for my IP. ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [November 29, 2020, 2:51am UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/16 "2020-11-29T02:51:52Z")
Cool. Not all routers will allow two outside ports to map to the same internal port. ---
**Author:** ![jlemesur](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jlemesur/32/216920_2.png) [@jlemesur](https://forums.plex.tv/u/jlemesur)\ **Post date:** [November 29, 2020, 3:54am UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/17 "2020-11-29T03:54:27Z")
PLEX just stopped working. Rebooted and cleaned DBs. Nothing is working Just says offline. WTF is going on? ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [November 29, 2020, 4:00am UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/18 "2020-11-29T04:00:06Z")
There is, actually, a Plex authentication outage. As of 10-15 minutes ago. Which definitely makes troubleshooting remote access issues harder. 🙂 [https://status.plex.tv](https://status.plex.tv) Seems like it’s already getting better, but definitely not back up yet. ---
**Author:** ![cbski9](https://avatars.discourse-cdn.com/v4/letter/c/8491ac/32.png) [@cbski9](https://forums.plex.tv/u/cbski9)\ **Post date:** [November 29, 2020, 4:49am UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/19 "2020-11-29T04:49:48Z")
> [@PLEX SERVERS DOWN - Users Denied Access to Even Their Local Content](https://forums.plex.tv/t/plex-servers-down-users-denied-access-to-even-their-local-content/659085): > > I just got in after three attempts; looks like it’s a matter of chance as to whether or not authentication times out… both when you’re using the plex web server at home, and logging directly into plex.tv. It’s very frustrating not to have access to my local content when PLEX has a problem with their servers. Grrrr!!! ---
**Author:** ![Robske](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@Robske](https://forums.plex.tv/u/Robske)\ **Post date:** [November 29, 2020, 10:17am UTC](https://forums.plex.tv/t/remote-access-is-not-working/658842/20 "2020-11-29T10:17:19Z")
Yeah but in reality it shouldn’t matter, right ? i could virtually assign any port i’d choose and the function should be the same But even then, i had plex choose, had a few different manually set, just to eliminate that as a variable. [Next page](https://forums.plex.tv/t/remote-access-is-not-working/658842.md?page=2)