# Remote Access is only working halfway

**URL:** https://forums.plex.tv/t/remote-access-is-only-working-halfway/837342
**Category:** Remote Access
**Tags:** server-truenas
**Created:** [April 10, 2023, 8:43am UTC](https://forums.plex.tv/t/remote-access-is-only-working-halfway/837342 "2023-04-10T08:43:36Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![Urban-Jonsson](https://avatars.discourse-cdn.com/v4/letter/u/a4c791/32.png) [@Urban-Jonsson](https://forums.plex.tv/u/Urban-Jonsson)
#### Post date: [April 10, 2023, 8:43am UTC](https://forums.plex.tv/t/remote-access-is-only-working-halfway/837342/1 "2023-04-10T08:43:36Z")

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Server Version#: 1.31.3.6868  
Player Version#: 9.19.1.525

I have a working external access according to Plex control panel :

 ![Plex problem1](https://global.discourse-cdn.com/plex/original/4X/e/4/9/e49786cdae78ee1578e2b9a6d86ff1cc691e2cf1.png)

But when i go in to each library externaly i can only see in Recomended not in Library or Category.  
In recomended all films work and i can see them, but not in Library.

If i access in my local network everytings work perfect.

I have tried to cange my settings in my router both manualy and with PnP

 ![Plex problen2](https://global.discourse-cdn.com/plex/original/4X/a/a/6/aa673d9f89e99a1fd48c4e956fa6e97efca50552.png)

I have run out of ideas, can someone please give me a hint whats wrong.

Best regards Urban

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### Author: ![Urban-Jonsson](https://avatars.discourse-cdn.com/v4/letter/u/a4c791/32.png) [@Urban-Jonsson](https://forums.plex.tv/u/Urban-Jonsson)
#### Post date: [April 10, 2023, 8:58am UTC](https://forums.plex.tv/t/remote-access-is-only-working-halfway/837342/2 "2023-04-10T08:58:47Z")

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I added a logfile from server.  
[Plex Media Server Logs\_2023-04-10\_01-55-47.zip](https://forums.plex.tv/uploads/short-url/sVM5cUAFKkOkjla29ZQVfk15HEv.zip) (3.4 MB)

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### Author: ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [April 10, 2023, 9:07am UTC](https://forums.plex.tv/t/remote-access-is-only-working-halfway/837342/3 "2023-04-10T09:07:16Z")

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> [@Urban-Jonsson](#):
>
> But when i go in to each library externaly i can only see in Recomended not in Library or Category.

Then you probably don’t have a remote access issue.

Based on the player version you’ve added to your post, I suppose you’re experiencing this on an Android device?

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### Author: ![Urban-Jonsson](https://avatars.discourse-cdn.com/v4/letter/u/a4c791/32.png) [@Urban-Jonsson](https://forums.plex.tv/u/Urban-Jonsson)
#### Post date: [April 10, 2023, 9:08am UTC](https://forums.plex.tv/t/remote-access-is-only-working-halfway/837342/4 "2023-04-10T09:08:29Z")

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Yes this is on an android.

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### Author: ![Urban-Jonsson](https://avatars.discourse-cdn.com/v4/letter/u/a4c791/32.png) [@Urban-Jonsson](https://forums.plex.tv/u/Urban-Jonsson)
#### Post date: [April 10, 2023, 2:47pm UTC](https://forums.plex.tv/t/remote-access-is-only-working-halfway/837342/5 "2023-04-10T14:47:03Z")

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I manage to test on an windows laptop in an external net, with a webclient.  
And it did work.  
So it is in my Android phone it accurs.

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [July 9, 2023, 2:47pm UTC](https://forums.plex.tv/t/remote-access-is-only-working-halfway/837342/6 "2023-07-09T14:47:06Z")

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