# Remote access issue

**URL:** <https://forums.plex.tv/t/remote-access-issue/844163>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [June 11, 2023, 10:11pm UTC](https://forums.plex.tv/t/remote-access-issue/844163 "2023-06-11T22:11:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jamserra](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jamserra/32/196620_2.png) [@jamserra](https://forums.plex.tv/u/jamserra)\
**Post date:** [June 11, 2023, 10:11pm UTC](https://forums.plex.tv/t/remote-access-issue/844163/1 "2023-06-11T22:11:25Z")

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Server Version#: 4.100.1  
On my remote access screen, it shows as “unknown IP” for Private and Public. How do I get it to show the IP’s?

 ![image](https://global.discourse-cdn.com/plex/original/4X/b/0/9/b09f6429f39db8e3d24e0dc25138da860544bdfe.png)

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 9, 2023, 10:11pm UTC](https://forums.plex.tv/t/remote-access-issue/844163/2 "2023-09-09T22:11:50Z")

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