# Remote access issues after update

**URL:** <https://forums.plex.tv/t/remote-access-issues-after-update/869623>\
**Category:** Remote Access\
**Tags:** server-truenas\
**Created:** [February 17, 2024, 10:21pm UTC](https://forums.plex.tv/t/remote-access-issues-after-update/869623 "2024-02-17T22:21:53Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![lars\_koningshotmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/8797f3/32.png) [@lars\_koningshotmail\_com](https://forums.plex.tv/u/lars_koningshotmail_com)\
**Post date:** [February 17, 2024, 10:21pm UTC](https://forums.plex.tv/t/remote-access-issues-after-update/869623/1 "2024-02-17T22:21:53Z")

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Server Version#:TrueNAS-SCALE-24.04-BETA.1  
Player Version#:1.40.0.7998  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Ever since i updated server and plex to latest version my plex remote access wont work. I have tried roll back to earlyer version of plex but same issue. I have port forwarded 32400 in my router. Before said update i never needed to use UPNP on my router to gett remote access. I now have to use UPNP if i want remote access at all. Now its connected for about 30 seconds. It says: Tip: It looks like your server may be connected to the internet through multiple routers or other network devices. Try connecting it directly to your primary device, or visit our support site for more information about troubleshooting this “Double-NAT” scenario. Learn more  
I have connected my server directly into the ISP router and still get the same issue. Im gonna call my ISP on monday to check if they did some sort of update and or if am behind a CGNAT. But in the meantime i want to check if there are somethings i could try before i call my ISP. Thnx in advance. Also, i have already tried all the plex troubleshooting and nothing wil work.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [February 17, 2024, 11:07pm UTC](https://forums.plex.tv/t/remote-access-issues-after-update/869623/2 "2024-02-17T23:07:46Z")

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If you’ve already went through the troubleshooting [support article](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)… there’s a guide in the forum with some more hints on how to troubleshoot remote access issues. You’ll need the actual findings from those steps to pin down what’s causing your issues (beyond „it’s no longer working“).

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![lars\_koningshotmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/8797f3/32.png) [@lars\_koningshotmail\_com](https://forums.plex.tv/u/lars_koningshotmail_com)\
**Post date:** [February 18, 2024, 10:53am UTC](https://forums.plex.tv/t/remote-access-issues-after-update/869623/3 "2024-02-18T10:53:43Z")

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ive now forwarded the port to 42400 and it wont work. but the weird thing is, if im not in my plex web it seems to be working. but as soon as i access my plex web it says im on a double nat again. its just a bug. ive tried all the thing in the troubleshoot site.

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**Author:** ![lars\_koningshotmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/8797f3/32.png) [@lars\_koningshotmail\_com](https://forums.plex.tv/u/lars_koningshotmail_com)\
**Post date:** [February 19, 2024, 9:20am UTC](https://forums.plex.tv/t/remote-access-issues-after-update/869623/4 "2024-02-19T09:20:34Z")

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solution was my ISP had put me behind a CGNAT. got my private ip adress back and im back on.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 19, 2024, 9:21am UTC](https://forums.plex.tv/t/remote-access-issues-after-update/869623/5 "2024-05-19T09:21:33Z")

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