# Remote access issues

**URL:** https://forums.plex.tv/t/remote-access-issues/778205
**Category:** Remote Access
**Tags:** android-mobile-legacy, plex-web
**Created:** [February 25, 2022, 5:51pm UTC](https://forums.plex.tv/t/remote-access-issues/778205 "2022-02-25T17:51:15Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![SGW81](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sgw81/32/270767_2.png) [@SGW81](https://forums.plex.tv/u/SGW81)
#### Post date: [February 25, 2022, 5:51pm UTC](https://forums.plex.tv/t/remote-access-issues/778205/1 "2022-02-25T17:51:15Z")

</div>

Server Version#:  
Player Version#:  
  
Hi

First time posting here but been using Plex for years, the issue I have when at work using Plex  
on phone the file is 1080p but it’s playing at 480p but I’m running 180mb internet.

I’ve got all streaming settings in app and on PC at home set to max/unlimited.

I found the remote access is green but after a few mins goes to red saying “not available outside your network”

All I want is to be able to watch in full quality remotely on my phone (Samsung S22 Ultra)

Any advice please

 ![Screenshot_20220225-173411_TeamViewer](https://global.discourse-cdn.com/plex/original/4X/d/f/d/dfda3ea95016445eb174facc7b750007f46ece25.jpeg)

 ![Screenshot_20220225-174933_Plex](https://global.discourse-cdn.com/plex/original/4X/2/4/2/2424c2c8e2907c31761c8fbb66d0b258c1cde030.jpeg)

---

<div class="post-metadata">

### Author: ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [February 25, 2022, 5:54pm UTC](https://forums.plex.tv/t/remote-access-issues/778205/2 "2022-02-25T17:54:45Z")

</div>

Did you already have a look at the related troubleshooting support article or check the server dashboard while attempting to stream something remotely (e.g. if the stream is considered `Remote` or `Indirect`)?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

# 

There’s also a guide with some more details on how to pin down / fix remote access problems.

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

---

<div class="post-metadata">

### Author: ![SGW81](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sgw81/32/270767_2.png) [@SGW81](https://forums.plex.tv/u/SGW81)
#### Post date: [February 25, 2022, 6:28pm UTC](https://forums.plex.tv/t/remote-access-issues/778205/3 "2022-02-25T18:28:38Z")

</div>

Hi ok cheers for that, it’s not straight forward then in the slightest I’ll see what I can do thanks

---

<div class="post-metadata">

### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [May 26, 2022, 6:29pm UTC](https://forums.plex.tv/t/remote-access-issues/778205/4 "2022-05-26T18:29:22Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.