# Remote Access issues

**URL:** <https://forums.plex.tv/t/remote-access-issues/814930>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [October 15, 2022, 10:09pm UTC](https://forums.plex.tv/t/remote-access-issues/814930 "2022-10-15T22:09:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![georgeparks4229\_comcast.net](https://avatars.discourse-cdn.com/v4/letter/g/0ea827/32.png) [@georgeparks4229\_comcast.net](https://forums.plex.tv/u/georgeparks4229_comcast.net)\
**Post date:** [October 15, 2022, 10:09pm UTC](https://forums.plex.tv/t/remote-access-issues/814930/1 "2022-10-15T22:09:38Z")

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Server Version#: 1.29.1.6276  
Player Version#:

Good afternoon, I am a Plex Pass user and have enjoyed the service for over a year now. Up until a recent Plex update I have not had any issues with the remote server access. However, for the past 3 weeks, I have not been able to get the remote access to function. I have not changed ISPs or hardware, only Windows 11 updates and the Plex updates. I have discussed with a friend that also has a Plex server, and he is also experiencing issues with remote access failing. Note, I have never needed to do more than use the automatic settings in the past, so I am unsure what is triggering this problem. Any assistance would be appreciated. Thank you

[Plex Media Server Logs\_2022-10-15\_18-02-27.zip](https://forums.plex.tv/uploads/short-url/tSdPVOf2KsiRNHummxY5yOebSd1.zip) (4.4 MB)

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 15, 2022, 11:17pm UTC](https://forums.plex.tv/t/remote-access-issues/814930/2 "2022-10-15T23:17:55Z")

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I suggest you take a look at this troubleshooting guide.  
Even if you didn’t change ISP or your configuration, there’s a chance your ISP has changed some aspect of their configuration (or simply blocks the ports used by Plex by default).

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 13, 2023, 11:18pm UTC](https://forums.plex.tv/t/remote-access-issues/814930/3 "2023-01-13T23:18:49Z")

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Closed on January 13, 2023, 11:18pm UTC

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