# Remote Access issues **URL:** \ **Category:** Remote Access\ **Created:** [August 9, 2023, 11:04am UTC](https://forums.plex.tv/t/remote-access-issues/849955 "2023-08-09T11:04:02Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![mrots](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mrots/32/14002_2.png) [@mrots](https://forums.plex.tv/u/mrots)\ **Post date:** [August 9, 2023, 11:04am UTC](https://forums.plex.tv/t/remote-access-issues/849955/1 "2023-08-09T11:04:02Z")
Sorry, I don’t have a solution, but I’m also having no luck with a remote connection for the last few days. Tried manually port forwarding with no luck. Windows 10 PMS 1.32.6.7371 (was on the last public release prior to trying the beta today) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 9, 2023, 1:11pm UTC](https://forums.plex.tv/t/remote-access-issues/849955/2 "2023-08-09T13:11:13Z")
please don’t hijack other threads. Did you already have a look at the related troubleshooting support article? [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) # There’s also a guide with some more details on how to troubleshoot remote access issues… if you cannot get it to work, we’ll need some more details on the outcome of the individual checks. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![jhN322](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jhn322/32/127878_2.png) [@jhN322](https://forums.plex.tv/u/jhN322)\ **Post date:** [August 9, 2023, 2:19pm UTC](https://forums.plex.tv/t/remote-access-issues/849955/3 "2023-08-09T14:19:15Z")
I’ve tried every step in the support article. -UPnP is enabled and is showing the IP address of the Plex server with external port: 25607 & internal port: 32400, should they differ? -Port forward enabled 25607 external & 32400 internal tcp. -IP adress reserved -Port 25607 could not be seen on [Canyouseeme.org](http://Canyouseeme.org) (no route to host) -Manually specify port 25607 -IP address matches, no Double-NAT ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 9, 2023, 2:34pm UTC](https://forums.plex.tv/t/remote-access-issues/849955/4 "2023-08-09T14:34:02Z")
Don’t mix UPnP and manual port forwards. Create the manual forward and verify if that’s accessible from outside your home network. If it’s done correctly but not accessible, the issue is most likely somewhere on the side of your ISP, e.g. them blocking certain ports, no routable IPv4 address… in that case you might contact them to verify (a) if that’s the case and (b) if they’re able/willing to change that for you. ---
**Author:** ![jhN322](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jhn322/32/127878_2.png) [@jhN322](https://forums.plex.tv/u/jhN322)\ **Post date:** [August 9, 2023, 10:05pm UTC](https://forums.plex.tv/t/remote-access-issues/849955/5 "2023-08-09T22:05:18Z")
So I booted into my old Windows PMS (dual boot) and I used the exact same Host addresses & router settings, UPnP enabled, port forward 32000 external & 32400 TCP internal 192.168.0.233 and port 32000 specified in plex… and it just worked. The router does not seem to be the problem, it must be something wrong with either Linux or Docker. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 7, 2023, 10:05pm UTC](https://forums.plex.tv/t/remote-access-issues/849955/6 "2023-11-07T22:05:38Z")
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