# Remote Access issues **URL:** \ **Category:** Remote Access\ **Created:** [May 9, 2025, 4:46pm UTC](https://forums.plex.tv/t/remote-access-issues/917824 "2025-05-09T16:46:02Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![bryank](https://avatars.discourse-cdn.com/v4/letter/b/dbc845/32.png) [@bryank](https://forums.plex.tv/u/bryank)\ **Post date:** [May 9, 2025, 4:46pm UTC](https://forums.plex.tv/t/remote-access-issues/917824/1 "2025-05-09T16:46:02Z")
I’m having remote access problems and I have a Plex Pass. Me accessing my own movies remotely. I’ve tried restarting my serve. Uninstall my plex app on my phone and that did nit work. I can play my movies over wifi fine. Not sure what to do next? Here is the error I get: ![1000003143](https://global.discourse-cdn.com/plex/original/4X/4/5/8/458f9ae68b49fe9faaa8886ce22e3cf4247d8986.jpeg) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 9, 2025, 4:54pm UTC](https://forums.plex.tv/t/remote-access-issues/917824/2 "2025-05-09T16:54:27Z")
I’ve moved this to a s New thread as the one where you originally posted was about some different issue. As for any ideas… Did you already have a look at the related troubleshooting support article? [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) # There’s also a guide with some more details on how to troubleshoot remote access issues. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![bryank](https://avatars.discourse-cdn.com/v4/letter/b/dbc845/32.png) [@bryank](https://forums.plex.tv/u/bryank)\ **Post date:** [May 9, 2025, 9:37pm UTC](https://forums.plex.tv/t/remote-access-issues/917824/3 "2025-05-09T21:37:31Z")
Hi! I’ll look at the Support Articles again. I have access to my plex libraries, I see all my movies, I see the movie metadata. When I click to play, the movie looks like it starts playing (a flash), then gives me a black screen, then that message. I Never had this problem before the update. I did read one article about shutting down plex and then restart. That did not work. I have a short video but found I can’t upload it. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 9, 2025, 10:33pm UTC](https://forums.plex.tv/t/remote-access-issues/917824/4 "2025-05-09T22:33:28Z")
This is a known issue which will be fixed with version 2025.16 of the mobile apps. If you’re on Android you can sideload the version as a preview / test build. > [@Source Error](https://forums.plex.tv/t/source-error/915698/13): > > Thanks for the logs, the APK below should fix this if you want to side load it. It will be available in the next release (which should be in 2 weeks). [https://artifacts.plex.tv/react-builds/2025.16.0.966828397-4fa82/PlexReactNative-2025.16.0.966828397-4fa82.apk](https://artifacts.plex.tv/react-builds/2025.16.0.966828397-4fa82/PlexReactNative-2025.16.0.966828397-4fa82.apk) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 7, 2025, 10:34pm UTC](https://forums.plex.tv/t/remote-access-issues/917824/5 "2025-08-07T22:34:16Z")
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