# Remote Access Keeps disconnecting every 30 secs

**URL:** <https://forums.plex.tv/t/remote-access-keeps-disconnecting-every-30-secs/933563>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [November 16, 2025, 2:39am UTC](https://forums.plex.tv/t/remote-access-keeps-disconnecting-every-30-secs/933563 "2025-11-16T02:39:11Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![eldred\_k](https://avatars.discourse-cdn.com/v4/letter/e/9de053/32.png) [@eldred\_k](https://forums.plex.tv/u/eldred_k)\
**Post date:** [November 16, 2025, 2:39am UTC](https://forums.plex.tv/t/remote-access-keeps-disconnecting-every-30-secs/933563/1 "2025-11-16T02:39:11Z")

</div>

My Remote access keeps disconnecting after a few secs.

 ![Screenshot (1)](https://global.discourse-cdn.com/plex/original/4X/d/0/f/d0f98e7c6d58a3e276f07cce4704487a852048e4.jpeg)

---

<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [November 16, 2025, 8:57am UTC](https://forums.plex.tv/t/remote-access-keeps-disconnecting-every-30-secs/933563/2 "2025-11-16T08:57:57Z")

</div>

Plex will display the remote access status as „green while it’s testing the connection. So, the status switching to red after a few seconds (up to 1-2 minutes) means it’s not working at all.

Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

# 

There’s also a guide with some more details on how to troubleshoot remote access issues.

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 14, 2026, 8:58am UTC](https://forums.plex.tv/t/remote-access-keeps-disconnecting-every-30-secs/933563/3 "2026-02-14T08:58:33Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.