# Remote access keeps dropping out **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [November 7, 2024, 5:46pm UTC](https://forums.plex.tv/t/remote-access-keeps-dropping-out/894765 "2024-11-07T17:46:59Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![kenjasper](https://avatars.discourse-cdn.com/v4/letter/k/a4c791/32.png) [@kenjasper](https://forums.plex.tv/u/kenjasper)\ **Post date:** [November 7, 2024, 5:46pm UTC](https://forums.plex.tv/t/remote-access-keeps-dropping-out/894765/1 "2024-11-07T17:46:59Z")
Server Version#:4.141.0 Player Version#: \ I’ve been using remote access for six months without difficulty. Suddenly, about four weeks ago, the remote access started randomly crashing, usually over night. Now, it’s getting worse. After it crashes, I retry and it comes on for a few seconds and then crashes again. I’ve tried closing my VPN completely down and Malwarebytes as well, but the problem persists. I’m manually specifying port 32400 and nothing has changed accept the behavior. ---
**Author:** ![pyromaster225](https://avatars.discourse-cdn.com/v4/letter/p/4bbf92/32.png) [@pyromaster225](https://forums.plex.tv/u/pyromaster225)\ **Post date:** [November 8, 2024, 6:28pm UTC](https://forums.plex.tv/t/remote-access-keeps-dropping-out/894765/2 "2024-11-08T18:28:04Z")
When you say crash, what are you meaning exactly? Does your player crash? Does your server crash? Have you properly port forwarded on our router for plex to reach out? ---
**Author:** ![kenjasper](https://avatars.discourse-cdn.com/v4/letter/k/a4c791/32.png) [@kenjasper](https://forums.plex.tv/u/kenjasper)\ **Post date:** [November 8, 2024, 6:49pm UTC](https://forums.plex.tv/t/remote-access-keeps-dropping-out/894765/3 "2024-11-08T18:49:42Z")
By “crash” I mean this: " Not available outside your network." Here’s what I’ve got. It used to work flawlessly just weeks ago. #### Not available outside your network Your server is signed in to Plex, but is not reachable from outside your network. [Learn more](https://support.plex.tv/articles/200289506/?utm_source=Plex%20Apps&utm_medium=Plex%20Web&utm_campaign=Plex%20Apps) You currently have Remote Access enabled through a manually-specified port. If you wish to disable Remote Access, you will need to remove your manual port forwarding from your router. * * * Private 192.168.0.xxx : 32400 Public xxx.xxx.xx.xxx : 32400 Internet Manually specify public port You may need to enable this to establish a direct connection from outside your network. You may also need to configure your router. Detailed instructions are available [here](https://support.plex.tv/articles/200931138/?utm_source=Plex%20Apps&utm_medium=Plex%20Web&utm_campaign=Plex%20Apps). ---
**Author:** ![kenjasper](https://avatars.discourse-cdn.com/v4/letter/k/a4c791/32.png) [@kenjasper](https://forums.plex.tv/u/kenjasper)\ **Post date:** [November 16, 2024, 12:32am UTC](https://forums.plex.tv/t/remote-access-keeps-dropping-out/894765/4 "2024-11-16T00:32:24Z")
Can somebody please help! This damn thing is driving me friggin crazy! Every time I think I’ve got it solved, it drops out again. Is there some way to look at a log and see why it drops out? ---
**Author:** ![pyromaster225](https://avatars.discourse-cdn.com/v4/letter/p/4bbf92/32.png) [@pyromaster225](https://forums.plex.tv/u/pyromaster225)\ **Post date:** [February 5, 2025, 3:20pm UTC](https://forums.plex.tv/t/remote-access-keeps-dropping-out/894765/5 "2025-02-05T15:20:34Z")
Is this still an issue? ---
**Author:** ![TAC57](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tac57/32/307695_2.png) [@TAC57](https://forums.plex.tv/u/TAC57)\ **Post date:** [February 8, 2025, 4:58pm UTC](https://forums.plex.tv/t/remote-access-keeps-dropping-out/894765/6 "2025-02-08T16:58:54Z")
I’m having a similar issue. In addition remote user are shown as ‘Indirect’. ---
**Author:** ![kenjasper](https://avatars.discourse-cdn.com/v4/letter/k/a4c791/32.png) [@kenjasper](https://forums.plex.tv/u/kenjasper)\ **Post date:** [February 11, 2025, 7:12pm UTC](https://forums.plex.tv/t/remote-access-keeps-dropping-out/894765/7 "2025-02-11T19:12:32Z")
I solved my problem by getting a static IP address. ---
**Author:** ![TAC57](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tac57/32/307695_2.png) [@TAC57](https://forums.plex.tv/u/TAC57)\ **Post date:** [February 11, 2025, 7:58pm UTC](https://forums.plex.tv/t/remote-access-keeps-dropping-out/894765/8 "2025-02-11T19:58:42Z")
From your ISP? My IP address from my ISP never changes. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [February 11, 2025, 8:04pm UTC](https://forums.plex.tv/t/remote-access-keeps-dropping-out/894765/9 "2025-02-11T20:04:37Z")
You need a publicly routable IP address (for the best experience across all clients, preferably an IPv4 address). Did you already have a look at the related troubleshooting support article? [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) # There’s also a guide with some more details on how to troubleshoot remote access issues. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 12, 2025, 8:05pm UTC](https://forums.plex.tv/t/remote-access-keeps-dropping-out/894765/10 "2025-05-12T20:05:19Z")
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