# Remote access lost **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [September 29, 2020, 11:03pm UTC](https://forums.plex.tv/t/remote-access-lost/638130 "2020-09-29T23:03:25Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![jeffgreenwood](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jeffgreenwood/32/208329_2.png) [@jeffgreenwood](https://forums.plex.tv/u/jeffgreenwood)\ **Post date:** [September 29, 2020, 11:03pm UTC](https://forums.plex.tv/t/remote-access-lost/638130/1 "2020-09-29T23:03:26Z")
Hello, I woke up this morning and my servers remote access no longer worked. I have port forwarding setup on my router and it’s been working for years. If I input my public IP with the port it works in a browser, however using an app on android, roku, or just browsing app.plex.tv outside the network it doesn’t find it. If I hit Retry next to manually specify public port it says it’s connected but no device can fid it then it loses the connection a couple min later. I’ve attached my logs hopefully that will be helpful. Server Version#: 1.20.2.3370-b1b651549[Plex Media Server Logs\_2020-09-29\_18-56-41.zip](https://forums.plex.tv/uploads/short-url/fV3mB81bJnxoLnIktJVq20xLFDf.zip) (4.2 MB) Player Version#: ---
**Author:** ![beckfield](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beckfield/32/7227_2.png) [@beckfield](https://forums.plex.tv/u/beckfield)\ **Post date:** [September 29, 2020, 11:15pm UTC](https://forums.plex.tv/t/remote-access-lost/638130/2 "2020-09-29T23:15:10Z")
Have you tried stopping/restarting the Plex server? Or rebooting the machine? ---
**Author:** ![jeffgreenwood](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jeffgreenwood/32/208329_2.png) [@jeffgreenwood](https://forums.plex.tv/u/jeffgreenwood)\ **Post date:** [September 29, 2020, 11:31pm UTC](https://forums.plex.tv/t/remote-access-lost/638130/3 "2020-09-29T23:31:18Z")
Yes, I have rebooted the computer, the application, ran the installer, rebooted modem & router, remove / re-added the port forwarding in the router. ---
**Author:** ![jeffgreenwood](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jeffgreenwood/32/208329_2.png) [@jeffgreenwood](https://forums.plex.tv/u/jeffgreenwood)\ **Post date:** [October 1, 2020, 5:09pm UTC](https://forums.plex.tv/t/remote-access-lost/638130/5 "2020-10-01T17:09:58Z")
So I’ve also rolled back to 4.34.3 which I was running with 0 issues and I am still unable to maintain a remote access connection. This leads me to believe there is something up with the service beyond my network. I have attached more logs. Hopefully something will be helpful. [Plex Media Server Logs\_2020-10-01\_13-07-11.zip](https://forums.plex.tv/uploads/short-url/cInbnmiwdJbElR7F87aZnNPged4.zip) (2.7 MB) ---
**Author:** ![jeffgreenwood](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jeffgreenwood/32/208329_2.png) [@jeffgreenwood](https://forums.plex.tv/u/jeffgreenwood)\ **Post date:** [October 1, 2020, 5:25pm UTC](https://forums.plex.tv/t/remote-access-lost/638130/6 "2020-10-01T17:25:10Z")
A bit of extra info. I’ve been using my phone on the LTE network to test the remote access. For whatever reason after rolling back and then upgrading back to the latest version I’ve been able to brows the library even though the server says remote access isn’t available. When I try to play something the error it gives me is “An error occurred while attempting to play this video. Please check your connection and try again.” When this happens there’s a spike in remote bandwidth on the server. If I leave the error up the remote bandwidth spikes up and down pretty regularly until I hit OK and clear the error. ---
**Author:** ![jeffgreenwood](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jeffgreenwood/32/208329_2.png) [@jeffgreenwood](https://forums.plex.tv/u/jeffgreenwood)\ **Post date:** [October 2, 2020, 6:55pm UTC](https://forums.plex.tv/t/remote-access-lost/638130/7 "2020-10-02T18:55:15Z")
Update for anyone who finds this. I backed up my server settings and blew away the profile I had the plex server running on. Upon re-installing on a new profile, and restoring the backup I have remote access again. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 31, 2020, 6:55pm UTC](https://forums.plex.tv/t/remote-access-lost/638130/8 "2020-12-31T18:55:27Z")
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