# Remote Access never works

**URL:** <https://forums.plex.tv/t/remote-access-never-works/619259>\
**Category:** Plex Media Server\
**Tags:** server-nvidia-shield\
**Created:** [August 1, 2020, 1:46am UTC](https://forums.plex.tv/t/remote-access-never-works/619259 "2020-08-01T01:46:47Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![lizhan1220](https://avatars.discourse-cdn.com/v4/letter/l/6bbea6/32.png) [@lizhan1220](https://forums.plex.tv/u/lizhan1220)\
**Post date:** [August 1, 2020, 1:46am UTC](https://forums.plex.tv/t/remote-access-never-works/619259/1 "2020-08-01T01:46:48Z")

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Server Version#: 1.19.5.3112  
Player Version#: 4.34.3

I am using Nvidia Shield with 2TB external SSD as my server.  
My router is Sagemcom and set up port forward.

 ![Screen Shot 2020-07-31 at 6.33.07 PM](https://global.discourse-cdn.com/plex/original/3X/1/c/1ca1bd33ba366c7f7b0418d1d5d5eff828a67f52.png)

Remote Access once turns to green 1 second and turns red.  
I cannot figure out what is wrong.

If I change my router, will it help?

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**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\
**Post date:** [August 2, 2020, 12:39am UTC](https://forums.plex.tv/t/remote-access-never-works/619259/2 "2020-08-02T00:39:48Z")

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Why do you have 2 port forwards?  
I would suggest you delete the port 0 one and leave the 32400 one.  
after goto [canyouseeme.org](http://canyouseeme.org) and test for success on that port.

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**Author:** ![lizhan1220](https://avatars.discourse-cdn.com/v4/letter/l/6bbea6/32.png) [@lizhan1220](https://forums.plex.tv/u/lizhan1220)\
**Post date:** [August 2, 2020, 4:03am UTC](https://forums.plex.tv/t/remote-access-never-works/619259/3 "2020-08-02T04:03:16Z")

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Thank you for your kind advice!  
I followed your direction and [canyouseeme.org](http://canyouseeme.org) says Sucess but still remote access doesn’t work.  
It drives me crazy.

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**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\
**Post date:** [August 2, 2020, 4:28am UTC](https://forums.plex.tv/t/remote-access-never-works/619259/4 "2020-08-02T04:28:05Z")

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Try restarting Plex now that you removed that port forwarding. You can reboot the shield.

And I am assuming it still shows red under remote access?

After a reboot check remote access again.

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**Author:** ![lizhan1220](https://avatars.discourse-cdn.com/v4/letter/l/6bbea6/32.png) [@lizhan1220](https://forums.plex.tv/u/lizhan1220)\
**Post date:** [August 2, 2020, 4:40am UTC](https://forums.plex.tv/t/remote-access-never-works/619259/5 "2020-08-02T04:40:42Z")

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It worked! Thanks a lot!!!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 31, 2020, 4:40am UTC](https://forums.plex.tv/t/remote-access-never-works/619259/6 "2020-10-31T04:40:42Z")

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