# Remote access no working

**URL:** <https://forums.plex.tv/t/remote-access-no-working/716989>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [May 21, 2021, 12:33am UTC](https://forums.plex.tv/t/remote-access-no-working/716989 "2021-05-21T00:33:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![PlexUser593](https://avatars.discourse-cdn.com/v4/letter/p/b19c9b/32.png) [@PlexUser593](https://forums.plex.tv/u/PlexUser593)\
**Post date:** [May 21, 2021, 12:33am UTC](https://forums.plex.tv/t/remote-access-no-working/716989/1 "2021-05-21T00:33:05Z")

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Server Version#: 1.23.0.4497

Hey guys I’m new to all the Plex Server thing. I have installed in a windows machine and I have follow all the instructions to have the remote access but it’s not working; it marks the Remote Access is not available.

So this is my configuration:

 ![Capture1](https://global.discourse-cdn.com/plex/original/3X/0/d/0d2769c1f88ed52e2f565900f10e764519a4d02e.jpeg)  
 ![Capture2](https://global.discourse-cdn.com/plex/original/3X/a/2/a262552967c99954d6a62b53d8b8b32babd3e90b.jpeg)  
 ![Capture3](https://global.discourse-cdn.com/plex/original/3X/e/e/ee47ea97cc2d7a06b3454e54ed84b0e61d1bcfea.jpeg)  
 ![Capture4](https://global.discourse-cdn.com/plex/original/3X/2/9/292819464cbc9d773491b53587ba3514cb1d6bd8.jpeg)

I have the IP of the windows machine in static in the router and in windows. So you guys know what I am missing in the configuration?

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<div class="post-metadata">

**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\
**Post date:** [May 21, 2021, 1:04am UTC](https://forums.plex.tv/t/remote-access-no-working/716989/2 "2021-05-21T01:04:18Z")

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Set “External SOURCE port number” to 0 or whatever value that means “any”

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<div class="post-metadata">

**Author:** ![PlexUser593](https://avatars.discourse-cdn.com/v4/letter/p/b19c9b/32.png) [@PlexUser593](https://forums.plex.tv/u/PlexUser593)\
**Post date:** [May 21, 2021, 4:27pm UTC](https://forums.plex.tv/t/remote-access-no-working/716989/3 "2021-05-21T16:27:18Z")

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Thanks, that did the work!

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 19, 2021, 4:27pm UTC](https://forums.plex.tv/t/remote-access-no-working/716989/4 "2021-08-19T16:27:32Z")

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