# Remote Access Not accessible outside your network

**URL:** <https://forums.plex.tv/t/remote-access-not-accessible-outside-your-network/925840>\
**Category:** Plex Media Server\
**Tags:** server-qnap\
**Created:** [July 13, 2025, 9:04pm UTC](https://forums.plex.tv/t/remote-access-not-accessible-outside-your-network/925840 "2025-07-13T21:04:05Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![wpf](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wpf/32/111003_2.png) [@wpf](https://forums.plex.tv/u/wpf)\
**Post date:** [July 13, 2025, 9:04pm UTC](https://forums.plex.tv/t/remote-access-not-accessible-outside-your-network/925840/1 "2025-07-13T21:04:05Z")

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Server Version#: Version 4.146.0  
Player Version#: 1.41.8.9834  
I recently move out of state and I’m unable to share Plex with family remotely.  
I had my ISP put my modem in a bridge mode and that didn’t work  
Remote Access shows green for a minute then goes red, I manually specified public port 32400  
I have 4 eero’s the TS-450 is hardwired into a switch  
can someone help me?

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [July 13, 2025, 9:46pm UTC](https://forums.plex.tv/t/remote-access-not-accessible-outside-your-network/925840/3 "2025-07-13T21:46:01Z")

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Contact your ISP and ask if they use CG-NAT addressing.

If so, ask if they offer a public, IPv4 address that supports port forwarding. It does not have to be static, but must be unique to your account.

They may charge extra for the service.

[CG-NAT](https://en.wikipedia.org/wiki/Carrier-grade_NAT) addressing is incompatible with Plex remote access. It places the Plex server in a double-NAT situation, even when using your own router.

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**Author:** ![wpf](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wpf/32/111003_2.png) [@wpf](https://forums.plex.tv/u/wpf)\
**Post date:** [July 13, 2025, 10:42pm UTC](https://forums.plex.tv/t/remote-access-not-accessible-outside-your-network/925840/4 "2025-07-13T22:42:31Z")

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1. Yes 32400
2. EEERO’s only
3. Yes I believe so

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**Author:** ![wpf](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wpf/32/111003_2.png) [@wpf](https://forums.plex.tv/u/wpf)\
**Post date:** [July 13, 2025, 11:01pm UTC](https://forums.plex.tv/t/remote-access-not-accessible-outside-your-network/925840/5 "2025-07-13T23:01:55Z")

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My WAN IP Address is different  
than Gateway eero IP Address should that matter?

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [July 13, 2025, 11:55pm UTC](https://forums.plex.tv/t/remote-access-not-accessible-outside-your-network/925840/6 "2025-07-13T23:55:55Z")

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@wpf

I’ve sent you a PM with some of your info (as seen by Plex.tv) to aid in diagnosing this.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 11, 2025, 11:55pm UTC](https://forums.plex.tv/t/remote-access-not-accessible-outside-your-network/925840/7 "2025-10-11T23:55:57Z")

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