# Remote access "not available outside your network" **URL:** \ **Category:** General Discussions\ **Tags:** server-windows\ **Created:** [September 4, 2018, 7:42pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741 "2018-09-04T19:42:36Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![goodriddance209](https://avatars.discourse-cdn.com/v4/letter/g/839c29/32.png) [@goodriddance209](https://forums.plex.tv/u/goodriddance209)\ **Post date:** [September 4, 2018, 7:42pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/1 "2018-09-04T19:42:36Z")
OK, so for almost 2 weeks my server has not been available for remote access. I have done everything it has said to do and more and it is still not working. In the two weeks I have even switched between two different home networks and no matter where I am it doesn’t seem to work. I feel like it started right after the most recent update. I don’t know if anyone else has been having the same problems but I would greatly appreciate any advice or other post from people that may have had this problem and found an answer. Thank you! ps. I do have indirect access, I don’t know if that will mean anything but I thought I’d put that here. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [September 4, 2018, 11:10pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/2 "2018-09-04T23:10:56Z")
> [@goodriddance209](#): > > OK, so for almost 2 weeks my server has not been available for remote access. I have done everything it has said to do and more and it is still not working. In the two weeks I have even switched between two different home networks and no matter where I am it doesn’t seem to work. I feel like it started right after the most recent update. I don’t know if anyone else has been having the same problems but I would greatly appreciate any advice or other post from people that may have had this problem and found an answer. > > Thank you! Things to check - is windows showing the network type as `Private Network` or `Undefined` / `Public Network` ? Firewall would not allow the remote access if not `Private Network` - If using automatic port configuration and not manually specifying a public port and have a port forward, check that uPnP is enabled in the router - if using manually specify port and a port forward is in place in the router, check that 1. the local IP of the server is DHCP Reserved or static outside dhcp range 2. the public port is entered in the box next to the manually specify port tick > [@goodriddance209](#): > > ps. I do have indirect access, I don’t know if that will mean anything but I thought I’d put that here. This indicates remote access is enabled but not working If the above info does not help, get screenshots of your setup, and get logs. First ensure [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) enabled - see [https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/) restart the server wait few minutes open the remote access server setting page click retry and if issue remains, capture screenshot and logs see [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and attach in post here ---
**Author:** ![macguyver777](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@macguyver777](https://forums.plex.tv/u/macguyver777)\ **Post date:** [September 5, 2018, 9:07pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/3 "2018-09-05T21:07:54Z")
I’m having the same problem and tried everything . l’m using Windows 7 Pro and Plex Media Server Version 1.13.5.5332. It used to work a few years back but not any more. here is the zip file of the logs [Plex Media Server Logs\_2018-09-05\_14-58-49.zip](https://global.discourse-cdn.com/plex/original/3X/4/1/416eda7b5efe0db29cb967c124c42b4a2a9e5180.zip) (2.3 MB) ---
**Author:** ![RMBW74](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rmbw74/32/95794_2.png) [@RMBW74](https://forums.plex.tv/u/RMBW74)\ **Post date:** [September 7, 2018, 3:17am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/4 "2018-09-07T03:17:29Z")
I’m also having this issue all of a sudden… Remote access has been working flawlessly for over a year, and suddenly im getting the “Not available outside your network” error. Trying refreshing, rebooting both the server and the router… deleting and recreating my port forwarding from my router… as far as I know nothing has changed, it simply isnt working. Where in the logs would I look for a change? ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [September 7, 2018, 10:12pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/5 "2018-09-07T22:12:32Z")
> [@macguyver777](#): > > I’m having the same problem and tried everything . l’m using Windows 7 Pro and Plex Media Server Version 1.13.5.5332. It used to work a few years back but not any more. here is the zip file of the logs Thank you for the logs. I can see a timing issue that appears to have affected the establishment of remote access state due to multiple connectivity tests being carried out at the same time. There is a change coming along that I expect to be in version 1.13.8 of Plex Media Server that will avoid getting into a state where there are two connectivity tests being carried out at the same time. Please look out for the release and then we can review logs after it is in place if there are still issues like this ---
**Author:** ![kivplex](https://avatars.discourse-cdn.com/v4/letter/k/e47774/32.png) [@kivplex](https://forums.plex.tv/u/kivplex)\ **Post date:** [September 16, 2018, 4:37pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/7 "2018-09-16T16:37:40Z")
My exact issue. The only variable that has changed in my setup in the past year has been the Plex software. Obviously something on their end and they refuse to fix. Remote access has been awful for months now. ---
**Author:** ![macguyver777](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@macguyver777](https://forums.plex.tv/u/macguyver777)\ **Post date:** [September 17, 2018, 5:43am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/8 "2018-09-17T05:43:12Z")
I think it is ridiculous that Plex doesn’t have tech support . They don’t have a problem taking my money but they do have a problem helping people fix their program . ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [September 19, 2018, 7:25pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/9 "2018-09-19T19:25:07Z")
> [@macguyver777](#): > > I think it is ridiculous that Plex doesn’t have tech support . They don’t have a problem taking my money but they do have a problem helping people fix their program . This page outlines how support is obtained [https://support.plex.tv/](https://support.plex.tv/) ---
**Author:** ![macguyver777](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@macguyver777](https://forums.plex.tv/u/macguyver777)\ **Post date:** [September 27, 2018, 9:35pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/10 "2018-09-27T21:35:53Z")
I Guess i will see what happens with the update. ---
**Author:** ![macguyver777](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@macguyver777](https://forums.plex.tv/u/macguyver777)\ **Post date:** [September 27, 2018, 10:07pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/11 "2018-09-27T22:07:56Z")
The update worked ! ---
**Author:** ![Pente14](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pente14/32/105998_2.png) [@Pente14](https://forums.plex.tv/u/Pente14)\ **Post date:** [November 18, 2018, 9:40am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/12 "2018-11-18T09:40:21Z")
The update hasn’t got rid of the warning sayin “not available outside the network” However iOS devices can access the server but Smart TVs cannot (Server not available). Are these things related? ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [November 18, 2018, 1:38pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/13 "2018-11-18T13:38:02Z")
> [@Pente14](#): > > The update hasn’t got rid of the warning sayin “not available outside the network” > > However iOS devices can access the server but Smart TVs cannot (Server not available). > > Are these things related? It could be DNS Rebinding Protection because of Secure Connections. You could try running with secure connections disabled on the server and on client apps - if the setting exists - allow fallback to insecure connections. If it is DNS Rebinding Protection blocking local secure connections, then having a working Remote Access would get round the problem. Would need diagnostics - [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) from client app and from the server See [https://support.plex.tv/articles/204604227-why-can-t-the-plex-app-find-or-connect-to-my-plex-media-server/](https://support.plex.tv/articles/204604227-why-can-t-the-plex-app-find-or-connect-to-my-plex-media-server/) [https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/) [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) [https://support.plex.tv/articles/216955788-logging-for-smart-tvs-tivo/](https://support.plex.tv/articles/216955788-logging-for-smart-tvs-tivo/) ---
**Author:** ![Pente14](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pente14/32/105998_2.png) [@Pente14](https://forums.plex.tv/u/Pente14)\ **Post date:** [November 18, 2018, 3:45pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/14 "2018-11-18T15:45:59Z")
Many thanks for your reply. Apologies for not being technically competent I had already set the app on the tv’s to always enable insecure connections. I am afraid I don’t understand your guidance re blocking local secure connections… could you help with this? Is there anything I should do it at the server end? It has a red ! Against it there - even though I can access the servers on iOS Steve ---
**Author:** ![TRoehr](https://avatars.discourse-cdn.com/v4/letter/t/bcef8e/32.png) [@TRoehr](https://forums.plex.tv/u/TRoehr)\ **Post date:** [November 19, 2018, 4:13pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/15 "2018-11-19T16:13:41Z")
[Logs.zip](https://global.discourse-cdn.com/plex/original/3X/1/3/13b87fd559b544cfe8cfed25a36748ed6e78105f.zip) (2.9 MB) Hi, I have been having issues for the last month on trying to access outside my network. I have been on here and feel I have tried most of the suggestions and I am still not having success. I have changed to a static IP, port forwarding, enable disable secure connections, firewall is disabled, I antivirus is disable along with VPN. I am driving myself crazy, and it is very frustrating. It has worked for years and for the first time I cannot figure it out. Both windows 10 and plex are up to date. Attached are my logs. ---
**Author:** ![cypres0099](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cypres0099/32/106211_2.png) [@cypres0099](https://forums.plex.tv/u/cypres0099)\ **Post date:** [November 20, 2018, 12:58am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/16 "2018-11-20T00:58:19Z")
I’m having the same problem that people are describing in this thread. Remote access has worked for a couple years then all of a sudden, out of the blue it stops working. Works on my smartphone sometimes, but not on smart TVs. ---
**Author:** ![pdoonan](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@pdoonan](https://forums.plex.tv/u/pdoonan)\ **Post date:** [November 20, 2018, 1:19am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/17 "2018-11-20T01:19:56Z")
ugh I am having the same issue. I have Version 1.14.0.5465. Everything was working fine until I updated to this version. I have tried to enable and then disable the service, it goes green for about 5 seconds and then red “not available outside your network” ---
**Author:** ![macguyver777](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@macguyver777](https://forums.plex.tv/u/macguyver777)\ **Post date:** [November 20, 2018, 1:29am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/18 "2018-11-20T01:29:54Z")
I had the same problem so I called a computer tech and he fixed it. He installed a program called [No-ip.com](http://No-ip.com) but I can’t remember what else he did but whatever he did it works flawlessly. Sorry I couldn’t be more help. ---
**Author:** ![cloneking](https://avatars.discourse-cdn.com/v4/letter/c/278dde/32.png) [@cloneking](https://forums.plex.tv/u/cloneking)\ **Post date:** [November 20, 2018, 6:30am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/19 "2018-11-20T06:30:47Z")
Had the same issue with update 1.14.0.5465, no remote access. Rolled back to version 1.13.9.5456, this fixed the problem, so assuming the problem is with version 1.14.0.5465. will wait till next update. ---
**Author:** ![pdoonan](https://avatars.discourse-cdn.com/v4/letter/p/bb73d2/32.png) [@pdoonan](https://forums.plex.tv/u/pdoonan)\ **Post date:** [November 20, 2018, 7:11am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/20 "2018-11-20T07:11:08Z")
How did you rollback? Where did you get the previous version? ---
**Author:** ![cloneking](https://avatars.discourse-cdn.com/v4/letter/c/278dde/32.png) [@cloneking](https://forums.plex.tv/u/cloneking)\ **Post date:** [November 20, 2018, 7:47am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741/21 "2018-11-20T07:47:01Z")
Rolling back on Windows works as follows: 1. note down your current Plex Server software version 2. Stop Plex Server using its tray icon. 3. uninstall Plex Server with the regular ‘Apps’ control panel of Windows 10 or add remove programs in windows 7. Do **not** use 3rd party ‘uninstaller’ software like Revo etc. Do **not** use Registry cleaners/optimizers. 4. go to your [Plex data folder] from the run box type (%LOCALAPPDATA%\Plex Media Server) ([https://support.plex.tv/hc/en-us/articles/202915258-Where-is-the-Plex-Media-Server-data-directory-located-](https://support.plex.tv/hc/en-us/articles/202915258-Where-is-the-Plex-Media-Server-data-directory-located-)). There is a subfolder in there, named `Updates` which will contain previous versions of the installer .exe 5. execute the installer for the previous software version 6. reboot Windows (just a safety measure, it may work without rebooting as well) Note you will not loose any settings in plex or libary data if you follow these steps [Next page](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/304741.md?page=2)