# Remote Access Not available outside your network **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [May 9, 2019, 3:59am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/409659 "2019-05-09T03:59:48Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![limanovember05\_yahoo.com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/limanovember05_yahoo.com/32/132339_2.png) [@limanovember05\_yahoo.com](https://forums.plex.tv/u/limanovember05_yahoo.com)\ **Post date:** [May 9, 2019, 3:59am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/409659/1 "2019-05-09T03:59:49Z")
Server Version#: 1.15.4.994 Using Windows 7 Update: Not sure why but I disabled my Windows firewall and then tested the Remote Access. It worked. So for some reason my firewall started blocking it. I then turned my Firewall back on, and Remote Access was still working. I even closed the Plex App and reopened it just to be sure…and I still have that Glorious Green check mark. So for some reason, that I still don’t understand, toggling my windows firewall off, and then on again seemed to have fixed the issue…which I find weird!. I hope this might help anyone else who is also experiencing the same issue. Update: I was able to fix the speed issue on my router so I am back to being plugged directly into it. I am using a Netgear Nighthawk 4X. Remote Access was running just fine before I switched to my modem, but now that I am switched back, it no longer works. I have no idea why. I have not changed anything on my router and the only thing that I DID do with plex was to upgrade it to it’s most recent software version 1.15.4.994. I have checked my port forwarding and nothing has changed, not even my IP address. I did however check the UPnP and I noticed an extra line of info that wasn’t there before. I turned it off, and then turned it on again hoping that would fix it, as suggested by Plex’s troubleshooting page: _" If the services are enabled, try toggling them off and then back on again and try to connect the server once more"_ This didn’t work. I have added screenshots of my router’s configuration as well as the error message I received in Plex. ![Plex%20error](https://global.discourse-cdn.com/plex/original/3X/3/6/369c29bfbd665f803c78edf5756092fd31c709f2.jpeg) ![router1](https://global.discourse-cdn.com/plex/original/3X/1/b/1bc244336415d7aaf45de1ac30299a55b958a05d.png) ![router2](https://global.discourse-cdn.com/plex/original/3X/1/5/15135475c360b815a24655a907be66ca5b9871fe.png) [Plex Media](https://forums.plex.tv/uploads/default/original/3X/5/b/5b219d00d6776233fa8fc54289ee8179252ff41a.zip) (561.1 KB) ---
**Author:** ![lordmage](https://avatars.discourse-cdn.com/v4/letter/l/34f0e0/32.png) [@lordmage](https://forums.plex.tv/u/lordmage)\ **Post date:** [May 9, 2019, 8:49am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/409659/2 "2019-05-09T08:49:11Z")
sounds like you may need to ask your ISP how to setup a port forward from there hardware to your router or to place there hardware in bridge mode. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [May 9, 2019, 10:06am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/409659/3 "2019-05-09T10:06:52Z")
> [@limanovember05\_yahoo.com](#): > > Application Type: FTP This does not look right. Not sure if it is a factor Test out your changes with `http://canyouseeme.org` and entering the public port you chose `32400` There are topics on this within the plex forums and outside eg [How to setup a ATT-Uverse | Pace 5268AC (5268AC) router/modem](https://forums.plex.tv/t/how-to-setup-a-att-uverse-pace-5268ac-5268ac-router-modem/207519) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 7, 2019, 3:59am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/409659/4 "2019-08-07T03:59:49Z")
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