# Remote Access - Not Available Outside Your Network

**URL:** <https://forums.plex.tv/t/remote-access-not-available-outside-your-network/412982>\
**Category:** Remote Access\
**Tags:** server-synology, networking\
**Created:** [May 18, 2019, 12:50pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/412982 "2019-05-18T12:50:47Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Duvrazh](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/duvrazh/32/133379_2.png) [@Duvrazh](https://forums.plex.tv/u/Duvrazh)\
**Post date:** [May 18, 2019, 4:38pm UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/412982/2 "2019-05-18T16:38:08Z")

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You did the right thing with manually specifying, see: [PLEX remote access keeps disconnecting, bug?](https://forums.plex.tv/t/plex-remote-access-keeps-disconnecting-bug/408920/27)

Try changing the protocol to TCP only on your router and see if pulling UDP out of the mix doesn’t help.

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