# Remote Access - Not available outside your network

**URL:** https://forums.plex.tv/t/remote-access-not-available-outside-your-network/840923
**Category:** Remote Access
**Tags:** server-windows
**Created:** [May 13, 2023, 12:01am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/840923 "2023-05-13T00:01:21Z")
**Posts on this page:** 3
**Page:** 1

<div class="post-metadata">

### Author: ![CaptP](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@CaptP](https://forums.plex.tv/u/CaptP)
#### Post date: [May 13, 2023, 12:01am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/840923/1 "2023-05-13T00:01:21Z")

</div>

Server Version#: 4.100.1  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

I have checked that my modem is NAT and UPnP enabled and have tried switching off the firewall but not sure what else to do after that.

---

<div class="post-metadata">

### Author: ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [May 13, 2023, 12:03am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/840923/2 "2023-05-13T00:03:21Z")

</div>

some trouble shooting steps here. [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

---

<div class="post-metadata">

### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [August 11, 2023, 12:04am UTC](https://forums.plex.tv/t/remote-access-not-available-outside-your-network/840923/3 "2023-08-11T00:04:15Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.