# Remote Access not available **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac\ **Created:** [September 20, 2021, 5:44pm UTC](https://forums.plex.tv/t/remote-access-not-available/744742 "2021-09-20T17:44:39Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![bkjeell](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bkjeell/32/2604_2.png) [@bkjeell](https://forums.plex.tv/u/bkjeell)\ **Post date:** [September 20, 2021, 5:44pm UTC](https://forums.plex.tv/t/remote-access-not-available/744742/1 "2021-09-20T17:44:39Z")
Server Version#:1.24.3.5033 Player Version#: Has anybody found a solution with the Remote Access problem? I have been running Plex without any problems for several years and suddenly this summer this started. I and running my server on a MacMini with MacOS 10.13 6 (High Sierra). I have tried everything suggested by the Forum without success. The Remote function stays up , sometimes a few seconds and sometimes longer, but never permanently. I would really appreciate help with this since I am traveling a lot and constantly want to use my Plex from remote locations. This function has been the best part of Plex for me!! Additional info on this problem: When playing with the server today I found out that every time I clicked on General (under the Settings grouping) the Remote Access was disconnected. Any comments on that? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 5, 2021, 5:27pm UTC](https://forums.plex.tv/t/remote-access-not-available/744742/2 "2021-10-05T17:27:33Z")
> [@bkjeell](#): > > I have tried everything suggested by the Forum Would you mind sharing what you tested? The forum is a wide space with a mix of good and bad advice… # Mind sharing some more details about your setup – e.g. are you using a manual port forward in your router or UPnP (automatic forwarding)? Can you see/access your router’s public IP address and the specified public port from outside your home network (e.g. using a service like [canyouseeme.org](http://canyouseeme.org))? I suppose your router gets a publicly routable IP address from your ISP? ---
**Author:** ![bkjeell](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bkjeell/32/2604_2.png) [@bkjeell](https://forums.plex.tv/u/bkjeell)\ **Post date:** [October 5, 2021, 6:27pm UTC](https://forums.plex.tv/t/remote-access-not-available/744742/3 "2021-10-05T18:27:04Z")
I am using manual port 32400 (no change from before) I was using the public IP address provide by my ISP (Cox) when the problems started. Changer that to a VPN provided IP address without any success. On [canyouseeme.org](http://canyouseeme.org), I can see my VPN provided IP address on port 80, but when I try on port 32400 I can not see it. Reason: Connection refused. This is when the remote access is working. I am providing screen shots of the screens with remote access OK and not OK. ![Screen Shot 2021-10-05 at 10.46.40 AM](https://global.discourse-cdn.com/plex/original/4X/f/6/0/f60428df73622e30bbe1a8f98d38c3d90900f1fd.jpeg) ![Screen Shot 2021-10-05 at 10.43.49 AM](https://global.discourse-cdn.com/plex/original/4X/5/b/6/5b658648091cc4ab87d29a6ffede29e14290513b.jpeg) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 5, 2021, 6:49pm UTC](https://forums.plex.tv/t/remote-access-not-available/744742/4 "2021-10-05T18:49:33Z")
In that case you might want to check with the provider (ISP/VPN) if there’s any constraints from their side that’s blocking the connection. ---
**Author:** ![bkjeell](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bkjeell/32/2604_2.png) [@bkjeell](https://forums.plex.tv/u/bkjeell)\ **Post date:** [October 5, 2021, 9:05pm UTC](https://forums.plex.tv/t/remote-access-not-available/744742/5 "2021-10-05T21:05:23Z")
Did check with COX (ISP) and they do not have any retrains on streaming and I have gig service from them. also, why would the remote access functionality stop when I click on General (under the Settings grouping) and then start up (temporarily for seconds or hours) when I restart the remote access function again? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [October 5, 2021, 10:46pm UTC](https://forums.plex.tv/t/remote-access-not-available/744742/6 "2021-10-05T22:46:58Z")
Well… the remote access status indicator has a history of occasionally being off. So I tend to believe [canyouseeme.org](http://canyouseeme.org) if you tell us it says you don’t have access from the outside. The public IP / port not being visible implies the issue is between your ISP / router configuration… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 3, 2022, 10:47pm UTC](https://forums.plex.tv/t/remote-access-not-available/744742/7 "2022-01-03T22:47:53Z")
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