# Remote Access Not Connecting **URL:** \ **Category:** Remote Access\ **Tags:** server-windows, plex-web\ **Created:** [May 11, 2020, 11:34pm UTC](https://forums.plex.tv/t/remote-access-not-connecting/588993 "2020-05-11T23:34:19Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Kamots5000](https://avatars.discourse-cdn.com/v4/letter/k/bc8723/32.png) [@Kamots5000](https://forums.plex.tv/u/Kamots5000)\ **Post date:** [May 11, 2020, 11:34pm UTC](https://forums.plex.tv/t/remote-access-not-connecting/588993/1 "2020-05-11T23:34:20Z")
Server Version#:1.19.3.2764 Player Version#: I have been unable to reliably use Remote Access for several weeks, since the last two updates were posted. This has made it so I can only view my Plex media on my computer hosting the server directly, which is inconvenient to say the least. I have reinstalled the server, restarted the server, and restarted the computer, but those steps have not worked. The port forwarding has been setup for a while and did not have a problem with older versions. Below are the errors I noticed in the console. Is there anything I’m missing? May 11, 2020 19:19:13.763 [7340] Error — Error issuing curl\_easy\_perform(handle): 7 May 11, 2020 19:19:13.763 [7340] Warning — HTTP error requesting GET https://_ **-** -_ **-** _.f45c37260e64d20969e6a9d2352fb2c.plex.direct:32401/identity (7, Couldn’t connect to server) (Failed to connect to **-** -_-\*\*\*.\*f45c37260e64d20969e6a9d2352fb2c.plex.direct port 32401: Connection refused) ---
**Author:** ![cspencere](https://avatars.discourse-cdn.com/v4/letter/c/50afbb/32.png) [@cspencere](https://forums.plex.tv/u/cspencere)\ **Post date:** [May 12, 2020, 1:03am UTC](https://forums.plex.tv/t/remote-access-not-connecting/588993/2 "2020-05-12T01:03:49Z")
Having virtually the same issue. I think a lot of people are. I’m waiting to hear back from a team member as well. ---
**Author:** ![SpinCharm](https://avatars.discourse-cdn.com/v4/letter/s/a183cd/32.png) [@SpinCharm](https://forums.plex.tv/u/SpinCharm)\ **Post date:** [July 11, 2020, 8:10am UTC](https://forums.plex.tv/t/remote-access-not-connecting/588993/3 "2020-07-11T08:10:51Z")
Same here. Version 1.19.4.2935 When I unpause then pause a tv show, the console shows: Error issuing curl\_easy\_perform(handle): 7 HTTP error requesting POST [http://192.168.1.39:22987/](http://192.168.1.39:22987/) (7, Couldn’t connect to server) (Failed to connect to 192.168.1.39 port 22987: Connection refused) Webhook: Error delivering payload to [http://192.168.1.39:22987/:](http://192.168.1.39:22987/:) -7 The IP address is of the Plex server. The port is actually a webhook port and the server using that port isn’t installed any more, so I’ve now deleted that webhook and the errors disappear. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 9, 2020, 8:10am UTC](https://forums.plex.tv/t/remote-access-not-connecting/588993/4 "2020-10-09T08:10:56Z")
Closed on October 9, 2020, 8:10am UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.