# Remote access not working after move

**URL:** <https://forums.plex.tv/t/remote-access-not-working-after-move/932941>\
**Category:** Remote Access\
**Tags:** networking\
**Created:** [October 28, 2025, 1:21am UTC](https://forums.plex.tv/t/remote-access-not-working-after-move/932941 "2025-10-28T01:21:38Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![nirvv](https://avatars.discourse-cdn.com/v4/letter/n/47e85d/32.png) [@nirvv](https://forums.plex.tv/u/nirvv)\
**Post date:** [October 28, 2025, 1:21am UTC](https://forums.plex.tv/t/remote-access-not-working-after-move/932941/1 "2025-10-28T01:21:38Z")

</div>

Server Version#:  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

hi everyone! i moved recently and switched to verizon fios, everything was working with remote access at first until a couple of friends of mine told me they weren’t able to watch anything without it buffering or running into a disconnect screen. then i would see the ‘‘not fully accessible outside of your network’’ go off every 10 minutes after retrying the connection. i have assumed this is a port issue, and i fear i am brand new to this and am trying to wrap my brain around my router settings and the settings i have in plex. will post some screens of the port settings that i have used! please tell me if i have anything wrong!

im guessing the port it automatically assigned to is 20183

 ![Capture](https://global.discourse-cdn.com/plex/original/4X/5/5/7/55796a51a3ba6e2aceb5def5e865eaef1468b3e7.png)

these are the router settings

 ![45](https://global.discourse-cdn.com/plex/original/4X/1/c/f/1cf19cabbb703d6c8eef2525b84f97e95df2fe94.png)

and these are the full port settings, if anyone can help me out it would be appreciated times a thousand

 ![plex x](https://global.discourse-cdn.com/plex/original/4X/6/6/7/6678b2ca9b76ffafebb8d21e24cd8e2e4b760db4.png)

---

<div class="post-metadata">

**Author:** ![b14ckyy](https://avatars.discourse-cdn.com/v4/letter/b/bc8723/32.png) [@b14ckyy](https://forums.plex.tv/u/b14ckyy)\
**Post date:** [October 29, 2025, 9:56am UTC](https://forums.plex.tv/t/remote-access-not-working-after-move/932941/2 "2025-10-29T09:56:11Z")

</div>

I have the exact same issue since last night. It just keeps disconnecting for no reason but worked for years until a few hours ago.

> [@Plex remote access keeps disconnecting](https://forums.plex.tv/t/plex-remote-access-keeps-disconnecting/932983):
>
> Server Version#: 1.42.2.10156 Player Version#: Web [Plex Media Server.log](https://forums.plex.tv/uploads/short-url/oP09W5yC71n58nxRv7fSHonTWEl.log) (24.4 KB) Hope someone has an idea or does know if there is currently an issue on the Plex side. My Server is keeping disconnecting the Remote access connection. When I manually reconnect it goes all green but after a few seconds up to a few minutes, it switches to disconnected. Nothing in my network setup has changed over the last few weeks and this was always working for years now. I share my server with a bunch of p…

---

<div class="post-metadata">

**Author:** ![b14ckyy](https://avatars.discourse-cdn.com/v4/letter/b/bc8723/32.png) [@b14ckyy](https://forums.plex.tv/u/b14ckyy)\
**Post date:** [October 29, 2025, 10:55am UTC](https://forums.plex.tv/t/remote-access-not-working-after-move/932941/3 "2025-10-29T10:55:14Z")

</div>

Solved for me by manually setting an external port (used the last auto assigned one) and added a port forwarding to my router. Then I had to restart my Modem and router. After that everything works as normal. Maybe that helps.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 27, 2026, 10:56am UTC](https://forums.plex.tv/t/remote-access-not-working-after-move/932941/4 "2026-01-27T10:56:02Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.