# Remote access not working anymore **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [December 29, 2021, 7:41pm UTC](https://forums.plex.tv/t/remote-access-not-working-anymore/767194 "2021-12-29T19:41:19Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![plexisgreat](https://avatars.discourse-cdn.com/v4/letter/p/a9adbd/32.png) [@plexisgreat](https://forums.plex.tv/u/plexisgreat)\ **Post date:** [December 29, 2021, 7:41pm UTC](https://forums.plex.tv/t/remote-access-not-working-anymore/767194/1 "2021-12-29T19:41:19Z")
Remote server was working fine but now it always says cannot play media file. The remote server shows fully online and my movies load up but when I go to play them it says cannot play media file. These are movies I’ve played before. thanks. ---
**Author:** ![Aquaman](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/aquaman/32/264897_2.png) [@Aquaman](https://forums.plex.tv/u/Aquaman)\ **Post date:** [December 29, 2021, 8:53pm UTC](https://forums.plex.tv/t/remote-access-not-working-anymore/767194/2 "2021-12-29T20:53:21Z")
I have noticed something similar in certain situations. Although it was on a test build I was running with weird networking. What type of system are you trying to play the files on? Are you using a vpn? ---
**Author:** ![plexisgreat](https://avatars.discourse-cdn.com/v4/letter/p/a9adbd/32.png) [@plexisgreat](https://forums.plex.tv/u/plexisgreat)\ **Post date:** [December 29, 2021, 9:07pm UTC](https://forums.plex.tv/t/remote-access-not-working-anymore/767194/3 "2021-12-29T21:07:29Z")
No VPN. Windows 10 desktop always connected straight to the router which is configured with manual port forwarding. ---
**Author:** ![Aquaman](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/aquaman/32/264897_2.png) [@Aquaman](https://forums.plex.tv/u/Aquaman)\ **Post date:** [December 29, 2021, 10:28pm UTC](https://forums.plex.tv/t/remote-access-not-working-anymore/767194/4 "2021-12-29T22:28:33Z")
Do you have relay enabled? ---
**Author:** ![plexisgreat](https://avatars.discourse-cdn.com/v4/letter/p/a9adbd/32.png) [@plexisgreat](https://forums.plex.tv/u/plexisgreat)\ **Post date:** [December 29, 2021, 10:59pm UTC](https://forums.plex.tv/t/remote-access-not-working-anymore/767194/5 "2021-12-29T22:59:05Z")
I’m not sure what that is. I will have to look that up. ---
**Author:** ![plexisgreat](https://avatars.discourse-cdn.com/v4/letter/p/a9adbd/32.png) [@plexisgreat](https://forums.plex.tv/u/plexisgreat)\ **Post date:** [December 30, 2021, 1:22am UTC](https://forums.plex.tv/t/remote-access-not-working-anymore/767194/6 "2021-12-30T01:22:36Z")
I still can’t find the relay option but it seems to be an issue with converting to a lower quality. I changed the setting from 1080p to maximum quality and it is working but when I switch it back to 1080p it says cannot play media. I am viewing on an Android phone. ---
**Author:** ![Aquaman](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/aquaman/32/264897_2.png) [@Aquaman](https://forums.plex.tv/u/Aquaman)\ **Post date:** [December 30, 2021, 2:42am UTC](https://forums.plex.tv/t/remote-access-not-working-anymore/767194/7 "2021-12-30T02:42:11Z")
That’s interesting. I don’t know what to say about that. You can learn about relay [here](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/). To enable it, check the Enable Relay box in Settings → Network near the bottom of the page with advanced options showing. It limits playback to 2 Mbps, but it’s something that could help test. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 30, 2022, 2:42am UTC](https://forums.plex.tv/t/remote-access-not-working-anymore/767194/8 "2022-03-30T02:42:50Z")
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