# Remote Access Not Working over Web

**URL:** <https://forums.plex.tv/t/remote-access-not-working-over-web/689638>\
**Category:** Remote Access\
**Tags:** server-qnap\
**Created:** [February 12, 2021, 12:52pm UTC](https://forums.plex.tv/t/remote-access-not-working-over-web/689638 "2021-02-12T12:52:18Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![grimangel53](https://avatars.discourse-cdn.com/v4/letter/g/f475e1/32.png) [@grimangel53](https://forums.plex.tv/u/grimangel53)\
**Post date:** [February 12, 2021, 12:52pm UTC](https://forums.plex.tv/t/remote-access-not-working-over-web/689638/1 "2021-02-12T12:52:19Z")

</div>

Server Version#: 1.21.3  
Player Version#: Current

My server’s Remote Access seems to have stopped working!  
I’m running on a QNAP TS-251+. The access was working fine until shortly after I installed the latest server update. I’ve tried re-enabling UPnP on my router, rolling back my server version (only to 1.21.2), and have tried restarts of the server software, hardware, and router.

I can provide logs, I’m just not able to do so for a couple hours

I know this seems like a current issue, given the amount of people talking about it, and hopefully we can find a solution.

~Thanks!

---

<div class="post-metadata">

**Author:** ![fabiolanzi](https://avatars.discourse-cdn.com/v4/letter/f/da6949/32.png) [@fabiolanzi](https://forums.plex.tv/u/fabiolanzi)\
**Post date:** [February 15, 2021, 1:08pm UTC](https://forums.plex.tv/t/remote-access-not-working-over-web/689638/2 "2021-02-15T13:08:18Z")

</div>

same here… tried to re-install from scratch and reboot… nothing helped…

---

<div class="post-metadata">

**Author:** ![Ugnip55](https://avatars.discourse-cdn.com/v4/letter/u/df705f/32.png) [@Ugnip55](https://forums.plex.tv/u/Ugnip55)\
**Post date:** [February 15, 2021, 1:25pm UTC](https://forums.plex.tv/t/remote-access-not-working-over-web/689638/3 "2021-02-15T13:25:47Z")

</div>

+1 Also did this. Still no idea how to fix it,

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 16, 2021, 1:26pm UTC](https://forums.plex.tv/t/remote-access-not-working-over-web/689638/4 "2021-05-16T13:26:14Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.