# Remote Access not working properly **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [November 30, 2020, 2:46pm UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684 "2020-11-30T14:46:58Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![BrandonADMIN](https://avatars.discourse-cdn.com/v4/letter/b/ecae2f/32.png) [@BrandonADMIN](https://forums.plex.tv/u/BrandonADMIN)\ **Post date:** [November 30, 2020, 2:46pm UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/1 "2020-11-30T14:46:59Z")
Server Version#: 1.21.0.3616-d87012962 Player Version#: 4.47.1 My Plex server keeps giving me the message "Not available outside your network Your server is signed in to Plex, but is not reachable from outside your network. [Learn more]" I’m not familiar with how sending my server logs or how to troubleshoot port forwarding and would very much appreciate some quick feedback! I don’t know what to do to fix this. I can use it from my home network, but nowhere else. ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 1, 2020, 11:23pm UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/2 "2020-12-01T23:23:02Z")
Start with going to [https://canyouseeme.org/](https://canyouseeme.org/) You should do this withing your home using the same network connection your Plex server is using. Don’t use your mobile network unless you know your home network external IP. See if port 32400 is open. ---
**Author:** ![BrandonADMIN](https://avatars.discourse-cdn.com/v4/letter/b/ecae2f/32.png) [@BrandonADMIN](https://forums.plex.tv/u/BrandonADMIN)\ **Post date:** [December 20, 2020, 4:51pm UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/3 "2020-12-20T16:51:25Z")
It is saying connection has timed out when i do this. ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 20, 2020, 6:27pm UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/4 "2020-12-20T18:27:32Z")
In your router, forward port 32400 to the IP address of your Plex Server. Look up port forwarding on Google for your router model. You’ll need to know the IP address of your Plex Server PC. ---
**Author:** ![BrandonADMIN](https://avatars.discourse-cdn.com/v4/letter/b/ecae2f/32.png) [@BrandonADMIN](https://forums.plex.tv/u/BrandonADMIN)\ **Post date:** [December 20, 2020, 6:49pm UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/5 "2020-12-20T18:49:27Z")
Yeah, i’ve done this and that fixed the issue for the last month, but last night it all of a sudden stopped. idk if the latest update crashed it or what but now its not working. ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 20, 2020, 10:11pm UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/6 "2020-12-20T22:11:32Z")
Has the IP changed for your Plex server. Do you have it set up as static? Make sure the router port forward setting is still valid. Are you using a VPN? ---
**Author:** ![BrandonADMIN](https://avatars.discourse-cdn.com/v4/letter/b/ecae2f/32.png) [@BrandonADMIN](https://forums.plex.tv/u/BrandonADMIN)\ **Post date:** [December 20, 2020, 11:23pm UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/7 "2020-12-20T23:23:02Z")
IP has not changed. Not sure about the static option. I’ve even deleted and readded the port forward. Yes i do use VPN. ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 20, 2020, 11:34pm UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/8 "2020-12-20T23:34:47Z")
VPN’s make this s lot more difficult. Which VPN? Is it Windows based software or running on your router? Does it hsve port forwarding options? ---
**Author:** ![BrandonADMIN](https://avatars.discourse-cdn.com/v4/letter/b/ecae2f/32.png) [@BrandonADMIN](https://forums.plex.tv/u/BrandonADMIN)\ **Post date:** [December 20, 2020, 11:39pm UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/9 "2020-12-20T23:39:48Z")
Private Internet Access is the VPN. Windows Based (i think) It does have a check box for Port Forwarding ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 20, 2020, 11:51pm UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/10 "2020-12-20T23:51:29Z")
It _may_ be possible to get Plex to work with PIA but before you go down that road, is it absolutley necessary to have a VPN on that PC? It throttles transfer speeds are is very difficult to keep Plex working. ---
**Author:** ![BrandonADMIN](https://avatars.discourse-cdn.com/v4/letter/b/ecae2f/32.png) [@BrandonADMIN](https://forums.plex.tv/u/BrandonADMIN)\ **Post date:** [December 20, 2020, 11:54pm UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/11 "2020-12-20T23:54:31Z")
I usually only have the VPN on in certain situations. Should i turn plex off when using my VPN? ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 21, 2020, 12:00am UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/12 "2020-12-21T00:00:31Z")
You don’t need to turn Plex off but you won’t be able to connect from outside your LAN when the VPN is running. I use Hyper-V to run a virtual Windows 10 setup for VPN. I have qBittorrent running in the Virtual Windows install. ---
**Author:** ![BrandonADMIN](https://avatars.discourse-cdn.com/v4/letter/b/ecae2f/32.png) [@BrandonADMIN](https://forums.plex.tv/u/BrandonADMIN)\ **Post date:** [December 21, 2020, 12:08am UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/13 "2020-12-21T00:08:16Z")
So what needs to be done in my situation to get this thing going again? ---
**Author:** ![BrandonADMIN](https://avatars.discourse-cdn.com/v4/letter/b/ecae2f/32.png) [@BrandonADMIN](https://forums.plex.tv/u/BrandonADMIN)\ **Post date:** [December 21, 2020, 12:15am UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/14 "2020-12-21T00:15:31Z")
i also see that there’s an option to allow LAN Traffic and it was checked. Not sure what that does for you ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 21, 2020, 12:36am UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/15 "2020-12-21T00:36:15Z")
So, now even with the VPN off you can’t access Plex? ---
**Author:** ![BrandonADMIN](https://avatars.discourse-cdn.com/v4/letter/b/ecae2f/32.png) [@BrandonADMIN](https://forums.plex.tv/u/BrandonADMIN)\ **Post date:** [December 21, 2020, 12:36am UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/16 "2020-12-21T00:36:46Z")
no sir ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 21, 2020, 12:43am UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/17 "2020-12-21T00:43:50Z")
Ah crap. I think we need more help. 😊 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 21, 2021, 12:43am UTC](https://forums.plex.tv/t/remote-access-not-working-properly/659684/18 "2021-03-21T00:43:55Z")
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