# Remote Access not working **URL:** \ **Category:** General Discussions\ **Created:** [July 30, 2017, 10:10am UTC](https://forums.plex.tv/t/remote-access-not-working/200636 "2017-07-30T10:10:00Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Nudlaug](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@Nudlaug](https://forums.plex.tv/u/Nudlaug)\ **Post date:** [July 30, 2017, 10:10am UTC](https://forums.plex.tv/t/remote-access-not-working/200636/1 "2017-07-30T10:10:00Z")
OK, the usual question. I am trying to access Plex via the internet from outside. So far no luck. I’ve read up on it quite a bit and tried a few things, no joy so far. Port forwarding won’t do the trick, it seems to be a double NAT issue and I’ll try to get to the bottom of it but thought I post on here at the same time. First some info I guess: I have a Technicolor TG789vac v2 MyRepublic NBN modem/router/WIFI gateway When I don’t specify a manual port in Plex the router picks up the Plex Media Service request and configures WAN port 32400, LAN port 21040 to my address 192.168.1.167 without joy. If I port forward 32400 the rule is set manually by me but still no joy Windows firewall turned off, Antivirus (AVG) turned off… no joy There must be some problem in my gateway with double NAT and I am nowhere near technically literate to figure out what’s causing the issue. Any help would be greatly appreciated ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/f/3/f37570edb4fd736f1b147294f5bb274844ff8834.jpg) ---
**Author:** ![Achilles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/achilles/32/16864_2.png) [@Achilles](https://forums.plex.tv/u/Achilles)\ **Post date:** [July 30, 2017, 10:20am UTC](https://forums.plex.tv/t/remote-access-not-working/200636/2 "2017-07-30T10:20:27Z")
Your ISP is using carrier grade NAT. Unless they are willing to configure a port forward for you on their end there is not much you can do without more complicated networking. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [July 30, 2017, 10:21am UTC](https://forums.plex.tv/t/remote-access-not-working/200636/3 "2017-07-30T10:21:32Z")
Could you attach screenshot of the port forward screen please - from the router Could you also go to website [canyouseeme.org](http://canyouseeme.org) and see if the IP address displayed agrees with the wan IP address on the router ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [July 30, 2017, 10:22am UTC](https://forums.plex.tv/t/remote-access-not-working/200636/4 "2017-07-30T10:22:28Z")
Sorry just saw that you did include the port forward table entry and it is ok ---
**Author:** ![lethalbody](https://avatars.discourse-cdn.com/v4/letter/l/65b543/32.png) [@lethalbody](https://forums.plex.tv/u/lethalbody)\ **Post date:** [July 30, 2017, 7:55pm UTC](https://forums.plex.tv/t/remote-access-not-working/200636/5 "2017-07-30T19:55:45Z")
I’ve had a similar problem to yours (on mac however) I’ve rooted the issue to the checkpoint VPN that had installed security policies that were blocking incoming/outgoing connections to plex as well as remote access and other services. Having uninstalled the checkpoint VPN using the checkpoint uninstaller (making sure it has been uninstalled cleanly) and restarting, remote access to plex has been working perfectly now. It might be worth adding a section to the plex help topics to cover VPN’s that install these policies as they seem to be quite a popular setup (albeit shoddy) with corporate laptops. ---
**Author:** ![Achilles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/achilles/32/16864_2.png) [@Achilles](https://forums.plex.tv/u/Achilles)\ **Post date:** [July 30, 2017, 8:03pm UTC](https://forums.plex.tv/t/remote-access-not-working/200636/6 "2017-07-30T20:03:55Z")
Thats not the OP’s issue. The OP’s ISP is MyRepublic and they use NAT at their edge. The IPs handed to customers are in the 100.64.0.0- 100.127.255.255 range. These were assigned by IETF to be used by carriers when they opt to NAT customers. ---
**Author:** ![Nudlaug](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@Nudlaug](https://forums.plex.tv/u/Nudlaug)\ **Post date:** [July 30, 2017, 10:14pm UTC](https://forums.plex.tv/t/remote-access-not-working/200636/7 "2017-07-30T22:14:51Z")
Thank you for all your replies… So going by @Achilles reply I won’t be able to access Plex remotely? I do have IPVanish VPN software installed, i might take it off just in case before resigning to the fact that I’m screwed 😉 ---
**Author:** ![Nudlaug](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@Nudlaug](https://forums.plex.tv/u/Nudlaug)\ **Post date:** [July 30, 2017, 10:20pm UTC](https://forums.plex.tv/t/remote-access-not-working/200636/8 "2017-07-30T22:20:57Z")
Is there anything I can do on this screen? Disable DHCP or something? ---
**Author:** ![Achilles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/achilles/32/16864_2.png) [@Achilles](https://forums.plex.tv/u/Achilles)\ **Post date:** [July 30, 2017, 10:27pm UTC](https://forums.plex.tv/t/remote-access-not-working/200636/9 "2017-07-30T22:27:04Z")
> @Nudlaug said: > Thank you for all your replies… So going by @Achilles reply I won’t be able to access Plex remotely? > Not unless you setup PMS to use a different method of connectivity such as VPN. Your results will vary depending on VPN provider. > I do have IPVanish VPN software installed, i might take it off just in case before resigning to the fact that I’m screwed 😉 > PMS does not seem to be using your IPVanish routes if it installed and running on that host. It reports the public IP from MyRepublic. > @Nudlaug said: > Is there anything I can do on this screen? Disable DHCP or something? Unfortunately no. ---
**Author:** ![Nudlaug](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@Nudlaug](https://forums.plex.tv/u/Nudlaug)\ **Post date:** [July 31, 2017, 1:38am UTC](https://forums.plex.tv/t/remote-access-not-working/200636/10 "2017-07-31T01:38:52Z")
Well all there is to say then is a big resounding “bugger!” Thank you for your help though, at least I know now its not a simple tick somewhere I forgot so I won’t waste countless hours chasing my own tail, thanks a lot! ---
**Author:** ![spikemixture](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/spikemixture/32/7233_2.png) [@spikemixture](https://forums.plex.tv/u/spikemixture)\ **Post date:** [July 31, 2017, 2:29am UTC](https://forums.plex.tv/t/remote-access-not-working/200636/11 "2017-07-31T02:29:00Z")
I had to pay for a static IP to get remote working ! My ISP would not/could not change settings on there modem/router - like bridging… ---
**Author:** ![Achilles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/achilles/32/16864_2.png) [@Achilles](https://forums.plex.tv/u/Achilles)\ **Post date:** [July 31, 2017, 3:11am UTC](https://forums.plex.tv/t/remote-access-not-working/200636/12 "2017-07-31T03:11:21Z")
@Nudlaug You could ask your ISP if assigning a real public IP is possible. ---
**Author:** ![Achilles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/achilles/32/16864_2.png) [@Achilles](https://forums.plex.tv/u/Achilles)\ **Post date:** [July 31, 2017, 4:21am UTC](https://forums.plex.tv/t/remote-access-not-working/200636/13 "2017-07-31T04:21:57Z")
@Nudlaug For an additional $10/mo they offer a public static IP. > **[Super Fast NBN Internet For Gaming | MyRepublic Australia](https://myrepublic.net/au/personal/nbn/gamers/)** > > Our Gamer Pro nbn™ internet plan is designed just for gamers. With unlimited super-fast data, static IP & custom routing we are the only ISP to offer an internet plan for gaming on the Australian market. We are also ranked number 1 by STEAM for... ---
**Author:** ![Nudlaug](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@Nudlaug](https://forums.plex.tv/u/Nudlaug)\ **Post date:** [July 31, 2017, 4:28am UTC](https://forums.plex.tv/t/remote-access-not-working/200636/14 "2017-07-31T04:28:57Z")
Now that you say that I remember them even asking me about the static IP, I deemed it useless back then, but now I might reevaluate it. I’ll call them and see how much it’ll cost me extra and decide whether its worth spending to get Plex remotely accessed… Thanks for finding that out, silly me had that info all along but totally forgot about it, talk about duuuuh moment ---
**Author:** ![Nudlaug](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@Nudlaug](https://forums.plex.tv/u/Nudlaug)\ **Post date:** [July 31, 2017, 6:15am UTC](https://forums.plex.tv/t/remote-access-not-working/200636/15 "2017-07-31T06:15:20Z")
OK i’ve upgraded to the static IP plan, i’ll find out soon if i get Plex remote to work 🙂 ---
**Author:** ![Nudlaug](https://avatars.discourse-cdn.com/v4/letter/n/e19adc/32.png) [@Nudlaug](https://forums.plex.tv/u/Nudlaug)\ **Post date:** [July 31, 2017, 6:35am UTC](https://forums.plex.tv/t/remote-access-not-working/200636/16 "2017-07-31T06:35:09Z")
Yes, instant work. As soon as the static IP got switched on everything works. I just wasted everyones time including mine. Sorry! And thanks a lot! ---
**Author:** ![Achilles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/achilles/32/16864_2.png) [@Achilles](https://forums.plex.tv/u/Achilles)\ **Post date:** [July 31, 2017, 6:38am UTC](https://forums.plex.tv/t/remote-access-not-working/200636/17 "2017-07-31T06:38:43Z")
As long as you learned something and it works is all that matters. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 11:35pm UTC](https://forums.plex.tv/t/remote-access-not-working/200636/18 "2020-01-07T23:35:25Z")