# Remote Access not working

**URL:** <https://forums.plex.tv/t/remote-access-not-working/319724>\
**Category:** General Discussions\
**Tags:** server-synology\
**Created:** [October 14, 2018, 12:07am UTC](https://forums.plex.tv/t/remote-access-not-working/319724 "2018-10-14T00:07:04Z")\
**Posts on this page:** 1\
**Showing post:** 8

<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [October 23, 2018, 1:35am UTC](https://forums.plex.tv/t/remote-access-not-working/319724/8 "2018-10-23T01:35:56Z")

</div>

Logs please covering time when it becomes unavailable

Ensure debug logging enabled  
See [https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/)

restart the server to get fresh logs set created

when the issue arises, note down the times and capture logs  
See [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)

Attach logs together with details of the problem including times

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