# Remote Access Not Working

**URL:** <https://forums.plex.tv/t/remote-access-not-working/412762>\
**Category:** Remote Access\
**Tags:** server-synology\
**Created:** [May 17, 2019, 8:01pm UTC](https://forums.plex.tv/t/remote-access-not-working/412762 "2019-05-17T20:01:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kcorscadden](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kcorscadden/32/11770_2.png) [@kcorscadden](https://forums.plex.tv/u/kcorscadden)\
**Post date:** [May 17, 2019, 8:01pm UTC](https://forums.plex.tv/t/remote-access-not-working/412762/1 "2019-05-17T20:01:46Z")

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Server Version#: 1.15.4.994

Not sure what happened, remote access was working fine and now all of a sudden it isn’t. No changes were made other than update to the .994 firmware through my Synology 918+. Any help?

[Plex Media Server Logs\_2019-05-17\_15-33-03.zip](https://global.discourse-cdn.com/plex/original/3X/c/6/c6636148d2496f8b6c82a697786bba2e4ce13ea4.zip) (3.5 MB)

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**Author:** ![Busaman\_VA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/busaman_va/32/108534_2.png) [@Busaman\_VA](https://forums.plex.tv/u/Busaman_VA)\
**Post date:** [June 24, 2019, 3:16pm UTC](https://forums.plex.tv/t/remote-access-not-working/412762/2 "2019-06-24T15:16:22Z")

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I believe there was a permissions change recently with Synology.

> [@Plex Media Server security changes for Synology users](https://forums.plex.tv/t/plex-media-server-security-changes-for-synology-users/409995):
>
> Community Announcement - Synology users - Security update. Server Version#: Plex Media Server 1.15.4.994 and above By popular customer request and to improve the safety of your media, we’ve made a small but visible change to what PMS can do on your NAS by itself. We have removed user plex from the administrators group. This was a holdover from DSM 5.2 when it was required for PMS to run properly on the NAS. Now, with DSM 6 and above, this is no longer required. By doing so we’ve lower…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 15, 2019, 8:01pm UTC](https://forums.plex.tv/t/remote-access-not-working/412762/3 "2019-08-15T20:01:48Z")

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