# Remote access not working **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [June 11, 2019, 3:17pm UTC](https://forums.plex.tv/t/remote-access-not-working/421882 "2019-06-11T15:17:57Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![nfshirley](https://avatars.discourse-cdn.com/v4/letter/n/f17d59/32.png) [@nfshirley](https://forums.plex.tv/u/nfshirley)\ **Post date:** [June 11, 2019, 3:17pm UTC](https://forums.plex.tv/t/remote-access-not-working/421882/1 "2019-06-11T15:17:57Z")
Server Version#: 1.15.6.1079 Windows 8.1 - local PC firewall off Satic IP outside of DHCP scope Draytek Vigor 2925 firewall - port redirection set on 32400 PMS set to manually specify public port of 32400 Player Version#: N/A Remote access for the PMS had been working fine for a couple of years up to a month or so ago. Since then (and I am not sure what has changed) the PMS remote access moves to “Not available outside of your network” every few hours. When it does this, I hit retry on the PMS and the remote access moves to “Disabled” after retrying. I then “Enable” it and it works for a few seconds and then goes back to “Not available outside of your network”. I go through this loop a few times until it seems to stick and work. It will then work fine for a couple of hours and then the whole process starts again. Does anyone have any ideas? ---
**Author:** ![mspacek](https://avatars.discourse-cdn.com/v4/letter/m/fbc32d/32.png) [@mspacek](https://forums.plex.tv/u/mspacek)\ **Post date:** [June 11, 2019, 9:13pm UTC](https://forums.plex.tv/t/remote-access-not-working/421882/2 "2019-06-11T21:13:27Z")
I don’t know what’s causing it but the same thing is happening on my windows 10 Plex server. ---
**Author:** ![lordmage](https://avatars.discourse-cdn.com/v4/letter/l/34f0e0/32.png) [@lordmage](https://forums.plex.tv/u/lordmage)\ **Post date:** [June 12, 2019, 4:46am UTC](https://forums.plex.tv/t/remote-access-not-working/421882/3 "2019-06-12T04:46:54Z")
some things to rule out… 1. does your ISP use CGnat. sometimes referred to as pooed or shared external ipaddess .2 are all proper port forwards setup from your ISP router to your devices. 1. Are you behind a double NAT. ISP CGNAT\>router NAT\>device [https://www.ipchicken.com/](https://www.ipchicken.com/) might help you determine the answer to number 1 ---
**Author:** ![nfshirley](https://avatars.discourse-cdn.com/v4/letter/n/f17d59/32.png) [@nfshirley](https://forums.plex.tv/u/nfshirley)\ **Post date:** [June 12, 2019, 2:33pm UTC](https://forums.plex.tv/t/remote-access-not-working/421882/4 "2019-06-12T14:33:05Z")
Thank you for the reply, much appreciated. My IP address in the PMS remote access area is the same as the one that comes up in the [ipchicken.com](http://ipchicken.com) link you sent. My ISP is British Telecom which is the biggest ISP in the UK. I am not on a double NAT. The port forwards are set correctly. I don’t think it is a configuration issue (could be wrong) as I would expect it to just not work at all if it was. The fact that it worked previously and it now works intermittently is what is causing me issues trying to fix. ---
**Author:** ![Busaman\_VA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/busaman_va/32/108534_2.png) [@Busaman\_VA](https://forums.plex.tv/u/Busaman_VA)\ **Post date:** [June 13, 2019, 4:32am UTC](https://forums.plex.tv/t/remote-access-not-working/421882/5 "2019-06-13T04:32:20Z")
My friends PMS had the same issue after the most recent public release update. I tried the normal stuff like toggling on and off the enable remote access and didn’t work. What worked was shutting the server down and restarting it for him. Then it stayed on the green padlock. ---
**Author:** ![nfshirley](https://avatars.discourse-cdn.com/v4/letter/n/f17d59/32.png) [@nfshirley](https://forums.plex.tv/u/nfshirley)\ **Post date:** [June 16, 2019, 9:22am UTC](https://forums.plex.tv/t/remote-access-not-working/421882/6 "2019-06-16T09:22:52Z")
Hi Thanks for the reply, I have rebooted the PC a couple of times and unfortunately I am still getting the same experience; remote access is ok for a while and then just stops working. How do I get any assistance from Plex on this? Is there a way to log a ticket? ---
**Author:** ![Busaman\_VA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/busaman_va/32/108534_2.png) [@Busaman\_VA](https://forums.plex.tv/u/Busaman_VA)\ **Post date:** [June 16, 2019, 1:09pm UTC](https://forums.plex.tv/t/remote-access-not-working/421882/7 "2019-06-16T13:09:25Z")
Have static ip and port forwarding set for your server in your router? Tried rebooting modem, router and computer where server is running? There’s no ticket to log, just the forums. Can you provide any of your router settings and server Remote Access settings so we can see if everything looks ok? ---
**Author:** ![nfshirley](https://avatars.discourse-cdn.com/v4/letter/n/f17d59/32.png) [@nfshirley](https://forums.plex.tv/u/nfshirley)\ **Post date:** [June 16, 2019, 3:33pm UTC](https://forums.plex.tv/t/remote-access-not-working/421882/8 "2019-06-16T15:33:40Z")
Thanks again for the reply and the information regarding support. I understand. So I am looking for advice from people for things to try. I have rebooted everything; router, switch, PC, still the same issue. For information: I have a Draytek Vigor 2925 router. In port redirection under NAT on this router I have 2 rules: **rule 1** Mode: Single Service Name: Plex\_TCP Protocol: TCP WAN Interface: All Public Port: 32400 Source IP: Any Private IP: 192.x.x.5 (x is just masked for this post) Private Port: 32400 **rule 2** is exactly the same except: Service Name: Plex\_UDP Protocol: UDP **PMS Server PC** set as static ip 192.x.x.5 Thsi static IP is outside the scope of DHCP Remote Access is set to manually specify public port: 32400 Right now, it is all green with “Fully accessible outside of your network” and everything works ok. It is 16.30 and it has been fine for several hours and will be fine for several hours, but at some point I will come back and it will be all red and will have “not available outside of your network” and I will go through the steps I mention in the initial post to get it working. Quick Update: I have just noticed that IPv6 is enabled on the router and is giving out IPv6 addresses and that the Plex PMS server has both am IPv4 and IPv6 address - could this cause issues with Plex PMS? Second update, I disabled IPv6 and unfortunately it has not made any difference. ---
**Author:** ![Busaman\_VA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/busaman_va/32/108534_2.png) [@Busaman\_VA](https://forums.plex.tv/u/Busaman_VA)\ **Post date:** [June 16, 2019, 10:36pm UTC](https://forums.plex.tv/t/remote-access-not-working/421882/9 "2019-06-16T22:36:27Z")
Yes I would disable ipv6. Reboot everything after saved and see what happens. ---
**Author:** ![nfshirley](https://avatars.discourse-cdn.com/v4/letter/n/f17d59/32.png) [@nfshirley](https://forums.plex.tv/u/nfshirley)\ **Post date:** [June 18, 2019, 1:43pm UTC](https://forums.plex.tv/t/remote-access-not-working/421882/10 "2019-06-18T13:43:32Z")
Unfortunately that hasn’t worked either. It is such a strange issue. How easy is it to re-install PLex? ---
**Author:** ![vinay](https://avatars.discourse-cdn.com/v4/letter/v/6a8cbe/32.png) [@vinay](https://forums.plex.tv/u/vinay)\ **Post date:** [July 10, 2019, 12:36am UTC](https://forums.plex.tv/t/remote-access-not-working/421882/11 "2019-07-10T00:36:10Z")
I’m having a similar issue. In my setup, Plex remote access goes down for a few minutes every 12 hours, but comes back automatically (monitoring this via Tautulli notifications). The issue started recently (within last 2 weeks or so). ---
**Author:** ![amian\_slb.com](https://avatars.discourse-cdn.com/v4/letter/a/ecae2f/32.png) [@amian\_slb.com](https://forums.plex.tv/u/amian_slb.com)\ **Post date:** [July 10, 2019, 4:54am UTC](https://forums.plex.tv/t/remote-access-not-working/421882/12 "2019-07-10T04:54:06Z")
This is a Plex issue. Everyone is having it in just the last month. They’re just apparently absent to do anything about it - but apparently are still collecting customers’ money to pay for the “premium” services (which aren’t being provided/supported!) ---
**Author:** ![Ltek](https://avatars.discourse-cdn.com/v4/letter/l/ce73a5/32.png) [@Ltek](https://forums.plex.tv/u/Ltek)\ **Post date:** [August 25, 2019, 8:59pm UTC](https://forums.plex.tv/t/remote-access-not-working/421882/13 "2019-08-25T20:59:46Z")
I just installed Plex for the first time ever. On my Synology… same issue. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 23, 2019, 8:59pm UTC](https://forums.plex.tv/t/remote-access-not-working/421882/14 "2019-11-23T20:59:47Z")
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