# Remote Access not working **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [January 6, 2020, 12:20am UTC](https://forums.plex.tv/t/remote-access-not-working/521993 "2020-01-06T00:20:04Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![asahhary2003\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/3be4f8/32.png) [@asahhary2003\_gmail\_com](https://forums.plex.tv/u/asahhary2003_gmail_com)\ **Post date:** [January 6, 2020, 12:20am UTC](https://forums.plex.tv/t/remote-access-not-working/521993/1 "2020-01-06T00:20:05Z")
The Remote Acces is “not available” but works very slowly. When i try to turn it on, it gets activated for a second, then it deactivates again.[Unbenannt.PNG|690x339](https://forums.plex.tv/uploads/short-url/pFohTzuY999JB1aq4Ye4wEXQxVG.jpeg). My internet provider (1&1, germany) only gives me “DS-Lite”. (=no public ipv4 adress, only public ipv6 adress). ---
**Author:** ![kolt1](https://avatars.discourse-cdn.com/v4/letter/k/ce7236/32.png) [@kolt1](https://forums.plex.tv/u/kolt1)\ **Post date:** [January 6, 2020, 1:07am UTC](https://forums.plex.tv/t/remote-access-not-working/521993/2 "2020-01-06T01:07:01Z")
Are you hosting your Plex through a hosting provider? If so, they might have blocked the port so try manually changing it. You also may have to allow it through the firewall as well. ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [January 6, 2020, 1:37am UTC](https://forums.plex.tv/t/remote-access-not-working/521993/3 "2020-01-06T01:37:15Z")
It won’t work with non-valid IP address and I don’t think Plex supports ipv6 ---
**Author:** ![asahhary2003\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/3be4f8/32.png) [@asahhary2003\_gmail\_com](https://forums.plex.tv/u/asahhary2003_gmail_com)\ **Post date:** [January 6, 2020, 7:01am UTC](https://forums.plex.tv/t/remote-access-not-working/521993/4 "2020-01-06T07:01:23Z")
No i am Hosting it myself. ---
**Author:** ![asahhary2003\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/3be4f8/32.png) [@asahhary2003\_gmail\_com](https://forums.plex.tv/u/asahhary2003_gmail_com)\ **Post date:** [January 6, 2020, 7:04am UTC](https://forums.plex.tv/t/remote-access-not-working/521993/5 "2020-01-06T07:04:04Z")
I need ipv6 to access my router, but every flatrate in Germany only supports ipv4. ---
**Author:** ![certuna](https://avatars.discourse-cdn.com/v4/letter/c/839c29/32.png) [@certuna](https://forums.plex.tv/u/certuna)\ **Post date:** [January 6, 2020, 11:23am UTC](https://forums.plex.tv/t/remote-access-not-working/521993/6 "2020-01-06T11:23:23Z")
You have DS-Lite, so it’s the usual story like with all the other millions of users with that: - connectivity over IPv4 is through CG-NAT, so no direct access - connectivity over IPv6 technically works, just open port 32400 in the router firewall. You’ll have to set it up manually with Plex (own domain name + cert), and of course the clients also need to be on IPv6. If you can get your ISP to move you back to single stack IPv4 with a public ip address, that’s a workaround until Plex has added automatic IPv6 support. To speed that up (it’s been seven years now), vote for this: [https://forums.plex.tv/t/ipv6-support-for-myplex/](https://forums.plex.tv/t/ipv6-support-for-myplex/) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 6, 2020, 6:24pm UTC](https://forums.plex.tv/t/remote-access-not-working/521993/7 "2020-01-06T18:24:52Z")
A post was merged into an existing topic: [No remote access](https://forums.plex.tv/t/no-remote-access/522227/7) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 5, 2020, 12:20am UTC](https://forums.plex.tv/t/remote-access-not-working/521993/8 "2020-04-05T00:20:08Z")
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