# Remote Access not working **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [January 6, 2020, 12:20am UTC](https://forums.plex.tv/t/remote-access-not-working/521993 "2020-01-06T00:20:04Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![certuna](https://avatars.discourse-cdn.com/v4/letter/c/839c29/32.png) [@certuna](https://forums.plex.tv/u/certuna)\ **Post date:** [January 6, 2020, 11:23am UTC](https://forums.plex.tv/t/remote-access-not-working/521993/6 "2020-01-06T11:23:23Z")
You have DS-Lite, so it’s the usual story like with all the other millions of users with that: - connectivity over IPv4 is through CG-NAT, so no direct access - connectivity over IPv6 technically works, just open port 32400 in the router firewall. You’ll have to set it up manually with Plex (own domain name + cert), and of course the clients also need to be on IPv6. If you can get your ISP to move you back to single stack IPv4 with a public ip address, that’s a workaround until Plex has added automatic IPv6 support. To speed that up (it’s been seven years now), vote for this: [https://forums.plex.tv/t/ipv6-support-for-myplex/](https://forums.plex.tv/t/ipv6-support-for-myplex/) --- _[View the full topic](https://forums.plex.tv/t/remote-access-not-working/521993)._