# Remote Access not working **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [April 8, 2020, 7:46am UTC](https://forums.plex.tv/t/remote-access-not-working/569961 "2020-04-08T07:46:32Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![lando\_45\_hotmail\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/l/b5a626/32.png) [@lando\_45\_hotmail\_co\_uk](https://forums.plex.tv/u/lando_45_hotmail_co_uk)\ **Post date:** [April 8, 2020, 7:46am UTC](https://forums.plex.tv/t/remote-access-not-working/569961/1 "2020-04-08T07:46:33Z")
Server Version#: 1.19.1.2630 Player Version#: Hi, I have Plex Media Server set up on my Windows Desktop. However, it seems my Remote Access is not working, I get the “Not available outside your network” message at app.plex.tv \> Settings \> Remote Desktop (see screenshot) Can someone please help me debug this? I have tried reading similar posts from other users but to no avail. If there is any other info I can provide (or screenshots/logs etc.) please let me know and I will add them ASAP. Thank you! ![plex_screenshot](https://global.discourse-cdn.com/plex/original/3X/f/4/f4807efea797896b4ec6c285a9835e3c504d797b.jpeg) ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 8, 2020, 7:56am UTC](https://forums.plex.tv/t/remote-access-not-working/569961/2 "2020-04-08T07:56:59Z")
Does your server have a static IP address or a router reserved IP address? Have you configured port forwarding in your router? If so, does [canyouseeme.org](http://canyouseeme.org) show your server as visible? > **[Troubleshooting Remote Access | Plex Support](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)** > > Most people attempting to enable Remote Access for their Plex Media Server shouldn’t run into issues. However, if you do... > **[Remote Access | Plex Support](https://support.plex.tv/articles/200289506-remote-access/)** > > Enable access to your Plex Media Server from outside your local network so that you can reach it when away... ---
**Author:** ![lando\_45\_hotmail\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/l/b5a626/32.png) [@lando\_45\_hotmail\_co\_uk](https://forums.plex.tv/u/lando_45_hotmail_co_uk)\ **Post date:** [April 8, 2020, 8:08am UTC](https://forums.plex.tv/t/remote-access-not-working/569961/3 "2020-04-08T08:08:35Z")
> Does your server have a static IP address or a router reserved IP address? I’m not sure, how can I check this? I am logged in the config of my router (Fritz!Box 7530) but not sure where to look > Have you configured port forwarding in your router? Again, sorry but not too sure where to look. I have tried a few different steps in my router config over the last few weeks to try to resolve this issue, but not sure if configuring port forwarding is something I’ve done. ---
**Author:** ![Coxeroni](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/coxeroni/32/21481_2.png) [@Coxeroni](https://forums.plex.tv/u/Coxeroni)\ **Post date:** [April 8, 2020, 8:22am UTC](https://forums.plex.tv/t/remote-access-not-working/569961/4 "2020-04-08T08:22:22Z")
AVM hast pretty detailed guides for their FritzBox products. Google for “Fritz box port forwarding”. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 8, 2020, 8:50am UTC](https://forums.plex.tv/t/remote-access-not-working/569961/5 "2020-04-08T08:50:28Z")
Here’s a guide for configuring a static IP address in Windows. The example uses a wifi adapter, but it is the same for a wired Ethernet connection. [https://portforward.com/networking/static-ip-windows-10.htm](https://portforward.com/networking/static-ip-windows-10.htm) ---
**Author:** ![lando\_45\_hotmail\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/l/b5a626/32.png) [@lando\_45\_hotmail\_co\_uk](https://forums.plex.tv/u/lando_45_hotmail_co_uk)\ **Post date:** [April 8, 2020, 8:50am UTC](https://forums.plex.tv/t/remote-access-not-working/569961/6 "2020-04-08T08:50:32Z")
OK I think I may have it working now! I think when I previously tried enabling Automatic Port Forwarding for the desktop running Plex (via my router’s config) I enabled it for a different desktop instead 🙈 I just went back in and enabled it for the correct desktop and now my Remote Access appears to be working. Thanks for the help and hopefully no more issues! ![plex_screenshot](https://global.discourse-cdn.com/plex/original/3X/a/4/a4ad8895bf41cf976fc125eee548d168af479356.jpeg) ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 8, 2020, 8:52am UTC](https://forums.plex.tv/t/remote-access-not-working/569961/7 "2020-04-08T08:52:14Z")
Check it with [canyouseeme.org](http://canyouseeme.org) to make sure. ---
**Author:** ![lando\_45\_hotmail\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/l/b5a626/32.png) [@lando\_45\_hotmail\_co\_uk](https://forums.plex.tv/u/lando_45_hotmail_co_uk)\ **Post date:** [April 8, 2020, 9:14am UTC](https://forums.plex.tv/t/remote-access-not-working/569961/8 "2020-04-08T09:14:29Z")
OK, on [canyouseeme.org](http://canyouseeme.org), the “Your IP” field seems to be pre-populated and greyed out, is that expected? And then what should I enter for the “Port to Check” field? Currently it is showing 80 ---
**Author:** ![lando\_45\_hotmail\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/l/b5a626/32.png) [@lando\_45\_hotmail\_co\_uk](https://forums.plex.tv/u/lando_45_hotmail_co_uk)\ **Post date:** [April 8, 2020, 9:25am UTC](https://forums.plex.tv/t/remote-access-not-working/569961/9 "2020-04-08T09:25:56Z")
Seems you were right FordGuy61…I just switched my phone to a 4G connection to see if I could play some content via my Plex app, and it did work but said it was an Indirect Connection. Now when I go back to the app.plex.tv \> Settings \> Remote Access it has reverted to showing the “Not available outside your network message” 😐 Does this mean something hasn’t worked properly with the Automatic Port Forwarding I set up in my router config? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 8, 2020, 10:39am UTC](https://forums.plex.tv/t/remote-access-not-working/569961/10 "2020-04-08T10:39:39Z")
Expected. Use 32400 for the port, unless you configured a different one. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 8, 2020, 10:45am UTC](https://forums.plex.tv/t/remote-access-not-working/569961/11 "2020-04-08T10:45:37Z")
> [@lando\_45\_hotmail\_co\_uk](#): > > Does this mean something hasn’t worked properly with the Automatic Port Forwarding I set up in my router config? Probably something with the port forwarding. I’m not familiar with a FritzBox. Here’s how port forwarding looks in my Asus router. Internal IP Address is the address of my Plex server. Source IP is left blank, because the IP address of my phone, etc will change based on location. ![Screenshot (316)](https://global.discourse-cdn.com/plex/original/3X/9/e/9eea661fdcdf5574a5e50a49ad0d33a5c8ff0e7a.png) ---
**Author:** ![lando\_45\_hotmail\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/l/b5a626/32.png) [@lando\_45\_hotmail\_co\_uk](https://forums.plex.tv/u/lando_45_hotmail_co_uk)\ **Post date:** [April 8, 2020, 10:56am UTC](https://forums.plex.tv/t/remote-access-not-working/569961/12 "2020-04-08T10:56:43Z")
Thanks - I think I may have got it to work now. I think I set up a static IP and then I restarted everything and I am now getting the “Fully accessible outside your network” message Also I found this on my Fritz config: ![image](https://global.discourse-cdn.com/plex/original/3X/9/a/9a3d08c2853426325f060deb55cca25e83726eca.png) When I enter port 25662 on [canyouseeme.org](http://canyouseeme.org), I get **Success:** I can see your service on **51.148.169.38** on port ( **25662** ) Your ISP is not blocking port 25662" ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 7, 2020, 7:46am UTC](https://forums.plex.tv/t/remote-access-not-working/569961/13 "2020-07-07T07:46:39Z")
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