# Remote access not working **URL:** \ **Category:** Remote Access\ **Tags:** networking\ **Created:** [February 6, 2021, 1:51pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412 "2021-02-06T13:51:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![weitzjc](https://avatars.discourse-cdn.com/v4/letter/w/b38774/32.png) [@weitzjc](https://forums.plex.tv/u/weitzjc)\ **Post date:** [February 6, 2021, 1:51pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/1 "2021-02-06T13:51:51Z")
I am unable to access Plex remotely. This has only become an issue since I switched to AT&T gateway router. Plex is working locally still so I’m guessing it’s a router issue. I’m not savvy enough to figure this out so any help would be most appreciated. I currently have Plex set to manual port 32400. It connects for a bit turning green but then disconnects. Thank you for any help! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 6, 2021, 1:54pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/2 "2021-02-06T13:54:32Z")
> [@weitzjc](#): > > I currently have Plex set to manual port 32400. This will only work in conjunction with a manually defined “port forwarding” in your router’s settings. Are you actually able to access and change your router’s configuration? [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/) ---
**Author:** ![weitzjc](https://avatars.discourse-cdn.com/v4/letter/w/b38774/32.png) [@weitzjc](https://forums.plex.tv/u/weitzjc)\ **Post date:** [February 6, 2021, 1:55pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/3 "2021-02-06T13:55:51Z")
Yes I believe so. I’m not sure what meeting to change however. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 6, 2021, 1:56pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/4 "2021-02-06T13:56:30Z")
Your router should come with documentation. Maybe on the website of your ISP. ---
**Author:** ![weitzjc](https://avatars.discourse-cdn.com/v4/letter/w/b38774/32.png) [@weitzjc](https://forums.plex.tv/u/weitzjc)\ **Post date:** [February 6, 2021, 1:59pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/5 "2021-02-06T13:59:56Z")
I went to the website and added Plex to NAT/Gaming as a hosted application. Is that what I should do? Service: Plex Port: TCP 32400. Device: My Mac mini. ---
**Author:** ![weitzjc](https://avatars.discourse-cdn.com/v4/letter/w/b38774/32.png) [@weitzjc](https://forums.plex.tv/u/weitzjc)\ **Post date:** [February 6, 2021, 2:00pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/6 "2021-02-06T14:00:39Z")
![image](https://global.discourse-cdn.com/plex/original/3X/6/8/68e3255b8f599075b3bb40d451ccd1e36e2d3759.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 6, 2021, 2:03pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/7 "2021-02-06T14:03:05Z")
Yes, that sounds correct. After you did this, wait a few minutes. Then go back to Plex web and click on Retry under settings - server - remote access Then just let it sit. Maybe even stop and restart Plex server after a while. If it doesn’t go green immediately, just let it sit some more (while Plex server keeps running). ---
**Author:** ![weitzjc](https://avatars.discourse-cdn.com/v4/letter/w/b38774/32.png) [@weitzjc](https://forums.plex.tv/u/weitzjc)\ **Post date:** [February 6, 2021, 2:04pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/8 "2021-02-06T14:04:15Z")
Okay I’ll give it a try. Thank you ---
**Author:** ![weitzjc](https://avatars.discourse-cdn.com/v4/letter/w/b38774/32.png) [@weitzjc](https://forums.plex.tv/u/weitzjc)\ **Post date:** [February 6, 2021, 2:07pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/9 "2021-02-06T14:07:37Z")
Okay it is green but I feel like I’ve tried this before and at some point today it will go red again. Any way to stop that from happening? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 6, 2021, 2:08pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/10 "2021-02-06T14:08:16Z")
The switch to the manually defined portforwarding should have done that already. ---
**Author:** ![weitzjc](https://avatars.discourse-cdn.com/v4/letter/w/b38774/32.png) [@weitzjc](https://forums.plex.tv/u/weitzjc)\ **Post date:** [February 6, 2021, 2:09pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/11 "2021-02-06T14:09:49Z")
Okay thank you ---
**Author:** ![weitzjc](https://avatars.discourse-cdn.com/v4/letter/w/b38774/32.png) [@weitzjc](https://forums.plex.tv/u/weitzjc)\ **Post date:** [February 6, 2021, 2:11pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/12 "2021-02-06T14:11:04Z")
If I close out the browser Plex is running on will that disable it? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 6, 2021, 2:16pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/13 "2021-02-06T14:16:40Z")
No, the Plex server is not running in the web browser. It is a separate app which should only show itself somewhere in the task list on your computer. Unfortunately, I haven’t touched a Mac in 25 years, so I don’t know where to direct you to. The web browser can be closed. It is not needed if you want to access your server with a different app or device. ---
**Author:** ![weitzjc](https://avatars.discourse-cdn.com/v4/letter/w/b38774/32.png) [@weitzjc](https://forums.plex.tv/u/weitzjc)\ **Post date:** [February 6, 2021, 2:16pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/14 "2021-02-06T14:16:47Z")
So I closed out the browser, but left Plex running, went back in and now it’s disabled again. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 6, 2021, 2:22pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/15 "2021-02-06T14:22:31Z")
What exactly is disabled? Can you go back to your ISP’s website and verify that the port forwarding is still activated? ---
**Author:** ![weitzjc](https://avatars.discourse-cdn.com/v4/letter/w/b38774/32.png) [@weitzjc](https://forums.plex.tv/u/weitzjc)\ **Post date:** [February 6, 2021, 2:43pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/16 "2021-02-06T14:43:42Z")
Yes it still activated. It was working fine so long as I have the Plex window open. Every time I leave and then relaunch it turns off. ---
**Author:** ![JCHH](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jchh/32/84326_2.png) [@JCHH](https://forums.plex.tv/u/JCHH)\ **Post date:** [February 6, 2021, 2:50pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/17 "2021-02-06T14:50:40Z")
> [@OttoKerner](#): > > No, the Plex server is not running in the web browser. It is a separate app which should only show itself somewhere in the task list on your computer. Ask a friend to see if they can see your Plex server. I have sometimes found that it shows it’s not working when it actually is. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 6, 2021, 2:53pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/18 "2021-02-06T14:53:05Z")
Or use a different device. Your phone for instance. With a Plex Pass, the mobile app is included. ---
**Author:** ![weitzjc](https://avatars.discourse-cdn.com/v4/letter/w/b38774/32.png) [@weitzjc](https://forums.plex.tv/u/weitzjc)\ **Post date:** [February 6, 2021, 2:55pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/19 "2021-02-06T14:55:32Z")
It is now working. I hope it holds this time. I appreciate all of your help. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [February 6, 2021, 5:38pm UTC](https://forums.plex.tv/t/remote-access-not-working/687412/20 "2021-02-06T17:38:46Z")
If the server is running on that computer then it will show the server menu in the menu bar on the top ![Item-0_and_Item-0_and_Item-0_and_BentoBox](https://global.discourse-cdn.com/plex/original/3X/2/7/2750a2222dfc15b2763da0e167b095e436f21007.jpeg) [Next page](https://forums.plex.tv/t/remote-access-not-working/687412.md?page=2)