# Remote access not working **URL:** \ **Category:** Remote Access\ **Tags:** server-linux\ **Created:** [May 30, 2021, 4:41pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339 "2021-05-30T16:41:51Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![theemuly](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/theemuly/32/241176_2.png) [@theemuly](https://forums.plex.tv/u/theemuly)\ **Post date:** [May 30, 2021, 4:41pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/1 "2021-05-30T16:41:51Z")
Hello, I wanted to use Plex with my Amazon Echo. It said “Your server seems to be online but remote access seems not to be enabled”. Port forwarding is enabled, ufw is turned off: ![image](https://global.discourse-cdn.com/plex/original/3X/c/5/c5c309f1f8a508a839c9fd4d0c6ab64870c9c7e2.png) I retried serveral times: ![image](https://global.discourse-cdn.com/plex/original/3X/5/b/5b31c47a77389df090617431f6d51f9a8eb5a55b.jpeg) Can someone help me? ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [May 30, 2021, 5:10pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/2 "2021-05-30T17:10:56Z")
When you check the connectivity to your external port on this website, what’s the result? [https://canyouseeme.org/](https://canyouseeme.org/) ---
**Author:** ![theemuly](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/theemuly/32/241176_2.png) [@theemuly](https://forums.plex.tv/u/theemuly)\ **Post date:** [May 30, 2021, 5:14pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/3 "2021-05-30T17:14:02Z")
I should check my settings ![image](https://global.discourse-cdn.com/plex/original/3X/5/6/5605120a259a84a6c1304233a23a13a30876f978.png) ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [May 30, 2021, 5:24pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/4 "2021-05-30T17:24:34Z")
is your external port also 32400? Share a screenshot of your port forwarding configuration ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [May 30, 2021, 5:24pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/5 "2021-05-30T17:24:49Z")
Try enabling the option “Manually specify public port” and setting the value to the same port as you used as the external port for the port forwarding rule on your router. It would also be helpful to see the complete port forwarding rule from your router. ---
**Author:** ![theemuly](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/theemuly/32/241176_2.png) [@theemuly](https://forums.plex.tv/u/theemuly)\ **Post date:** [May 30, 2021, 5:27pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/6 "2021-05-30T17:27:14Z")
I enabled exposed host. This means my whole Server is exposed to the Internet. ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [May 30, 2021, 5:30pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/7 "2021-05-30T17:30:22Z")
if it is equivalent to DMZ, yes. You should create the port forwarding only to a specific port. Try this, enable UPnP in your router, than disable / enable remote access on Plex. Plex will setup port forwarding automatically ---
**Author:** ![theemuly](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/theemuly/32/241176_2.png) [@theemuly](https://forums.plex.tv/u/theemuly)\ **Post date:** [May 30, 2021, 5:44pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/8 "2021-05-30T17:44:05Z")
I did this, same problem. ![image](https://global.discourse-cdn.com/plex/original/3X/9/c/9c012afe931a8e541d9b538ba0211cc85a482e4f.jpeg) ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [May 30, 2021, 5:45pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/9 "2021-05-30T17:45:28Z")
Uncheck the manual port, apply. Disable/ Enable ---
**Author:** ![theemuly](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/theemuly/32/241176_2.png) [@theemuly](https://forums.plex.tv/u/theemuly)\ **Post date:** [May 30, 2021, 5:49pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/10 "2021-05-30T17:49:33Z")
Same problem. Should I change something in my UPnP settings? ![image](https://global.discourse-cdn.com/plex/original/3X/f/b/fb4ce907b07f84e97e5de21307b175fdedd66e8d.png) ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [May 30, 2021, 5:50pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/11 "2021-05-30T17:50:40Z")
You should enable UPnP on the interface that is your router gateway ---
**Author:** ![theemuly](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/theemuly/32/241176_2.png) [@theemuly](https://forums.plex.tv/u/theemuly)\ **Post date:** [May 30, 2021, 5:51pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/12 "2021-05-30T17:51:16Z")
How do I know which gateway that is? ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [May 30, 2021, 5:53pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/13 "2021-05-30T17:53:30Z")
Probably that en1-4 which will be your 4 LAN interfaces. ---
**Author:** ![theemuly](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/theemuly/32/241176_2.png) [@theemuly](https://forums.plex.tv/u/theemuly)\ **Post date:** [May 30, 2021, 5:54pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/14 "2021-05-30T17:54:31Z")
Should I enable “Answer to client request”, “Interface is UPnP controlled” or both? ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [May 30, 2021, 6:06pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/15 "2021-05-30T18:06:32Z")
Enable Both ---
**Author:** ![theemuly](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/theemuly/32/241176_2.png) [@theemuly](https://forums.plex.tv/u/theemuly)\ **Post date:** [May 30, 2021, 6:08pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/16 "2021-05-30T18:08:23Z")
Same problem ☹ ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [May 30, 2021, 6:09pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/17 "2021-05-30T18:09:00Z")
Ok, let’s start over. Manual configuration. Shall we? ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [May 30, 2021, 6:10pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/18 "2021-05-30T18:10:36Z")
Do you see a menu Port Forwarding or Virtual Server in your router configuration? ---
**Author:** ![theemuly](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/theemuly/32/241176_2.png) [@theemuly](https://forums.plex.tv/u/theemuly)\ **Post date:** [May 30, 2021, 6:10pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/19 "2021-05-30T18:10:46Z")
Ok. This is what I configured. ![image](https://global.discourse-cdn.com/plex/original/3X/e/1/e107cc7d1ec95983f73feeaf851a432fd746a7dc.png) ---
**Author:** ![CostaHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/costaht/32/193414_2.png) [@CostaHT](https://forums.plex.tv/u/CostaHT)\ **Post date:** [May 30, 2021, 6:11pm UTC](https://forums.plex.tv/t/remote-access-not-working/719339/20 "2021-05-30T18:11:37Z")
Edit that configuration, let me see if there’s any other detail there [Next page](https://forums.plex.tv/t/remote-access-not-working/719339.md?page=2)