# Remote access not working **URL:** \ **Category:** Remote Access\ **Tags:** server-synology\ **Created:** [July 25, 2023, 8:14pm UTC](https://forums.plex.tv/t/remote-access-not-working/848420 "2023-07-25T20:14:29Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![jes6750](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jes6750](https://forums.plex.tv/u/jes6750)\ **Post date:** [July 25, 2023, 8:14pm UTC](https://forums.plex.tv/t/remote-access-not-working/848420/1 "2023-07-25T20:14:30Z")
Server Version#: 1.18.5.2309-f5213a238 Player Version#: ? Synology NAS DS220+ Issues with remote access not quite working. If I click retry on the network settings it will say its working for a few seconds then revert to “not available outside your network.” The private has a green arrow but public ends up with a red “X” by the internet side. -I’m able to see it through canyouseeme via ports. -There were zero changes that should have impacted why this happened and is no longer remotely accessible. -I’ve attempted updating router firmware/rebooting, changing ports and forwarding them, disabling/reenabling UPNP, disabling remote access and re-enabling, stop the media server and re-running it, disabling SIP ALG on the router. So far nothing has resolved it. I’ve attached a recent log I just took. ---
**Author:** ![jes6750](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jes6750](https://forums.plex.tv/u/jes6750)\ **Post date:** [July 25, 2023, 8:17pm UTC](https://forums.plex.tv/t/remote-access-not-working/848420/2 "2023-07-25T20:17:46Z")
[Logs (2).zip](https://forums.plex.tv/uploads/short-url/4rndXVmgWlqpIN9yeiWB9B7y8hN.zip) (3.1 MB) forgot to attach logs on first post. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 25, 2023, 10:49pm UTC](https://forums.plex.tv/t/remote-access-not-working/848420/3 "2023-07-25T22:49:02Z")
Your logs confirm that PMS is conducting the Remote Access test but Plex.tv cannot connect back to you. ```auto Jul 25, 2023 14:44:55.049 [0x7fbbc373c700] DEBUG - EventSource: Got event [data] '' Jul 25, 2023 14:44:55.049 [0x7fbbc373c700] DEBUG - PubSub: Got notified of reachability for async identifier 6a4d80dd-cef8-4ad7-8df8-ccc718ca40cc: 0 ``` Notice the WAN port is 14205 … which should be port-forwarded to port 32400 of your machine. Is this a manual port forwarding or UPNP ? ---
**Author:** ![jes6750](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jes6750](https://forums.plex.tv/u/jes6750)\ **Post date:** [July 25, 2023, 11:09pm UTC](https://forums.plex.tv/t/remote-access-not-working/848420/4 "2023-07-25T23:09:39Z")
I’ve tried both port forwarding and UPNP. I think right now it’s a combination of both at the same time, following my bewilderment I threw them both at it haha ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 25, 2023, 11:39pm UTC](https://forums.plex.tv/t/remote-access-not-working/848420/5 "2023-07-25T23:39:41Z")
Oh no… You can’t do both. The modem router will go all kinds of stupid. Pick one. I choose 100% manual. I then know what goes where . I’m not subject to “Plug & Pray” rules (because it doesn’t always work) ---
**Author:** ![jes6750](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jes6750](https://forums.plex.tv/u/jes6750)\ **Post date:** [July 26, 2023, 12:10am UTC](https://forums.plex.tv/t/remote-access-not-working/848420/6 "2023-07-26T00:10:49Z")
Yes I know, I cringed too when I realized how I left it. So its set to manual now, sending another log. Having the same issue still. [Logs (3).zip](https://forums.plex.tv/uploads/short-url/wkHI8LePaH27h3xLS7cIjRCm0Ob.zip) (3.3 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 26, 2023, 12:59am UTC](https://forums.plex.tv/t/remote-access-not-working/848420/7 "2023-07-26T00:59:49Z")
Are you using the Synology Firewall ? For most of us. with our NAS safe behind our modem/router’s firewall, we turn it off. If the DSM firewall is on (Control Panel - Security) You need to ALLOW custom port 32400/tcp . ---
**Author:** ![jes6750](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jes6750](https://forums.plex.tv/u/jes6750)\ **Post date:** [July 26, 2023, 1:11am UTC](https://forums.plex.tv/t/remote-access-not-working/848420/8 "2023-07-26T01:11:02Z")
DSM firewall is off. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 26, 2023, 6:04am UTC](https://forums.plex.tv/t/remote-access-not-working/848420/9 "2023-07-26T06:04:05Z")
Can you log into your modem/router ? If you can, poke around and find the Internet / WAN IP address Now. open [whatsmyip.org](http://whatsmyip.org) The IP address you see should be the same for both lastly go to ‘[canyouseeme.org](http://canyouseeme.org)’ to test if they agree the port is open. ---
**Author:** ![jes6750](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jes6750](https://forums.plex.tv/u/jes6750)\ **Post date:** [July 26, 2023, 10:39pm UTC](https://forums.plex.tv/t/remote-access-not-working/848420/10 "2023-07-26T22:39:26Z")
WAN IP matches in router, whatsmyip, and plex. canyouseeme verified the port is open. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 26, 2023, 11:13pm UTC](https://forums.plex.tv/t/remote-access-not-working/848420/11 "2023-07-26T23:13:04Z")
@jes6750 I will send you a PM. In that PM, please show me a screenshot of your Remote Access settings By definition, it should be working just fine. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 24, 2023, 11:14pm UTC](https://forums.plex.tv/t/remote-access-not-working/848420/12 "2023-10-24T23:14:01Z")
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