# Remote access not working

**URL:** <https://forums.plex.tv/t/remote-access-not-working/886932>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [August 31, 2024, 9:59pm UTC](https://forums.plex.tv/t/remote-access-not-working/886932 "2024-08-31T21:59:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ko10](https://avatars.discourse-cdn.com/v4/letter/k/a9adbd/32.png) [@ko10](https://forums.plex.tv/u/ko10)\
**Post date:** [August 31, 2024, 9:59pm UTC](https://forums.plex.tv/t/remote-access-not-working/886932/1 "2024-08-31T21:59:42Z")

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Server Version#:  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>  
My Remote access is “Fully Accessible outside your network” but is not working any suggestions

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [September 1, 2024, 12:41am UTC](https://forums.plex.tv/t/remote-access-not-working/886932/2 "2024-09-01T00:41:03Z")

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Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

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There’s also a guide with some more details on how to troubleshoot remote access issues.

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![ko10](https://avatars.discourse-cdn.com/v4/letter/k/a9adbd/32.png) [@ko10](https://forums.plex.tv/u/ko10)\
**Post date:** [September 1, 2024, 3:32am UTC](https://forums.plex.tv/t/remote-access-not-working/886932/3 "2024-09-01T03:32:56Z")

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I Kind, I stopped when I got the green “Fully Accessible outside your network” is anything more this was working about 6 months ago what did change? anyway as mentioned I stopped when I got that indication.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 30, 2024, 3:33am UTC](https://forums.plex.tv/t/remote-access-not-working/886932/4 "2024-11-30T03:33:27Z")

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