# Remote Access not working

**URL:** <https://forums.plex.tv/t/remote-access-not-working/931529>\
**Category:** Remote Access\
**Tags:** server-qnap\
**Created:** [September 22, 2025, 3:18am UTC](https://forums.plex.tv/t/remote-access-not-working/931529 "2025-09-22T03:18:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ksuquix](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ksuquix/32/126931_2.png) [@ksuquix](https://forums.plex.tv/u/ksuquix)\
**Post date:** [September 22, 2025, 3:18am UTC](https://forums.plex.tv/t/remote-access-not-working/931529/1 "2025-09-22T03:18:25Z")

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Server Version#: 1.42.1.10060  
Player Version#: several, including integrated web  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

On the server: remote config

#### Not available outside your network

…

Private 192.168.1.2 : 32400 Public redacted: 32400 Internet

I can hit the plex server using curl from remote systems. (SSL Cert common name is: \*.41adcba3394340a2a2c77a26677a0049.plex.direct)

On the clients, there is the error about secure connections. It looks like to me that SSL is being served by plex (I can curl and get SSL).

What else to try?

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<div class="post-metadata">

**Author:** ![ksuquix](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ksuquix/32/126931_2.png) [@ksuquix](https://forums.plex.tv/u/ksuquix)\
**Post date:** [September 22, 2025, 2:20pm UTC](https://forums.plex.tv/t/remote-access-not-working/931529/2 "2025-09-22T14:20:19Z")

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In checking Plex Media Server.log, I figured out that the domain is your ipv4 address with dashes instead of dots (and the plex.direct common name from the URL).

Changing my server access URL to this in Settings/Network let me pass the Remote Access Check

The App seems to work on my phone (I haven’t checked other places yet), but webapp from my phone says my plex isn’t claimed?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 21, 2025, 2:21pm UTC](https://forums.plex.tv/t/remote-access-not-working/931529/3 "2025-12-21T14:21:17Z")

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Closed on December 21, 2025, 2:21pm UTC

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